Account Manager (F/M)

As Fipto's first dedicated Account Manager, you won't just manage a portfolio - you'll build the entire account management function from scratch. You'll own the post-sale client relationship end-to-end, driving retention and expansion while laying the foundations for a scalable, repeatable account management motion. You'll report directly to Grégoire and work cross-functionally with Sales, Product, Operations, and Compliance across a team of around 40 people where every person has real influence.

What you'll do

• Own a portfolio of strategic PSP and large-corporate clients, acting as their trusted advisor and primary point of contact at Fipto.
• Develop and execute tailored account growth plans to identify and close up-sell and cross-sell opportunities, increasing share of wallet across your book.
• Lead contract renewals and commercial negotiations, engaging C-level stakeholders such as CFOs, Treasurers, and Heads of Payments to maximise client lifetime value.
• Build senior, long-term relationships that turn strategic clients into genuine Fipto advocates and references.
• Define and document Fipto's account management playbook from the ground up, including account segmentation, health scoring, QBR format, CRM hygiene, and onboarding-to-AM hand-off process.
• Track, report, and act on portfolio health, retention metrics, and expansion pipeline, making data-driven decisions a core part of how you work.
• Partner cross-functionally with Sales, Product, Operations, and Compliance to resolve client needs swiftly and advocate for client interests internally.
• Feed structured client insight back into the Product roadmap, bridging the gap between field reality and internal strategy.
• Stand up a regular QBR cadence and commercial review rhythm across the portfolio, establishing accountability and visibility for the commercial team.
• Lay the groundwork for a future account management team by documenting processes and tooling with clarity and rigour to onboard future hires.

What you bring

• 5+ years in Account Management, Customer Success, or a commercial client-facing role, ideally in Payments, FinTech, or a related B2B financial services environment.
• A proven track record of growing revenue within existing accounts through up-sell, cross-sell, and renewals, not just maintaining relationships.
• Experience navigating complex enterprise accounts with multiple stakeholders across technical, legal, compliance, and finance functions.
• A track record of building from scratch: you've created processes, playbooks, or frameworks in a previous role, not just inherited them.
• Strong commercial negotiation skills with C-level executives.
• An analytical mindset: able to assess account health, interpret data, and translate it into action.
• Familiarity with CRM tools such as HubSpot or Salesforce and a structured approach to pipeline and account hygiene.
• Exceptional relationship management and executive communication: you build trust quickly at senior levels.
• A strategic thinker who also rolls up your sleeves and executes with ownership and urgency.
• A self-starter who thrives in ambiguity and brings structure where there is none.
• Highly organised, able to manage multiple accounts and priorities simultaneously.
• Full professional fluency in English and French.

Nice to have

• Understanding of crypto, blockchain, stablecoins, or digital assets.

What we offer

• Base salary of €60,000-€75,000 depending on experience.
• Variable compensation of 20% of base tied to net revenue retention and expansion targets.
• A stake in Fipto's success through BSPCE, the equity participation plan.
• Between 8 and 12 additional rest days per year (RTT), on top of statutory paid leave.
• A remote-friendly working policy, adapted to your role.
• Swile luncheon vouchers, Alan private health insurance, and partial reimbursement of commuting costs.
• A supportive parental policy for expecting and new parents.
• Two company-wide gatherings each year, each lasting two days, to reflect on growth and strengthen team bonds.

About Fipto

Fipto solves payment challenges using blockchain technology, redefining how businesses move money globally with modern, programmable infrastructure powered by blockchain and stablecoins. Payments settle in minutes, transactions cost a fraction of traditional payments, and execution is available 24/7/365. The infrastructure is fully regulated, internationally licensed, and ISO certified.