Account Manager, Loyalty & Rewards

As an Account Manager for Loyalty & Rewards at Rain, you own the end-to-end partner experience for our fastest-growing business line, Uptop. You manage a portfolio of roughly five enterprise programs, translating signed deals into concrete loyalty programs and running complex, multi-month launches across product, engineering, compliance, and marketing. This role is based in New York City and reports to the GMs of Rain's rewards business.

What you'll do

• Own the post-sale relationship for a portfolio of loyalty and rewards partners, from kickoff through launch and into ongoing growth
• Translate a signed deal into a concrete program: earn structures, redemption catalogs, offer strategy, funding model, and success metrics
• Run launch as a project manager would, building the plan, driving the timeline, chasing down blockers, and keeping every stakeholder honest about what's due and when
• Serve as the single point of contact for partner teams, coordinating internally across Product, Engineering, BD, Compliance, and Marketing so partners get one clear answer
• Lead recurring business reviews, reporting on program performance, surfacing insights on spend lift and engagement, and recommending changes that make the program work harder
• Surface expansion opportunities within your accounts and hand them to BD with the context they need to run
• Maintain accurate account documentation, launch trackers, and internal reporting so the state of every program is legible at a glance
• Bring partner feedback back into Rain and advocate for roadmap changes that will make the next launch easier than the last

What you bring

• 3-7 years in Account Management, Customer Success, Implementation, Partner Management, or Program Management, ideally in sports, fintech, payments, or loyalty
• A track record of managing complex, multi-stakeholder programs to a deadline, with real ownership of the outcome
• Exceptional attention to detail; you catch the thing everyone else missed
• Outstanding written and verbal communication, and genuine enjoyment of building relationships with partner teams
• Comfort operating with ambiguity and without a playbook; you'd rather build the process than wait for one
• Strong commercial instincts and understanding that a healthy account is one where the partner is getting measurable value
• Fluency with CRM, project tracking, and spreadsheets, with comfort getting into data to answer your own questions

Nice to have

• Direct experience with loyalty, rewards, card-linked offers, or experiential and fan engagement programs
• Understanding of card payments economics, including interchange, merchant funding, and program P&L
• Experience working with fintechs, neobanks, issuers, or card program managers
• Experience coordinating with brand, entertainment, or merchant partners
• Familiarity with stablecoins, crypto, or digital assets

What we offer

• Unlimited time off with a minimum of 10 days required annually
• Flexible working: work from home, office, or both; home workspace stipend for new hires
• Health, dental, and vision coverage at 95% for US employees and 90% for dependents; 100% company-subsidized life insurance
• 401(k) with a 4% company match
• Equity option plan for all employees
• Monthly health and wellness stipend for gym memberships, fitness classes, massages, acupuncture, and other eligible wellness spending
• In-office meals via DoorDash credit for employees working from the office
• Team and company offsites, both domestic and international

About Rain

Rain is the global stablecoin payments platform for enterprises, neobanks, platforms, developers, and AI agents. As both a Visa and Mastercard Principal Member, Rain issues cards that work at more than 175 million merchant locations in over 220 countries and territories. Backed by top investors including ICONIQ, Sapphire Ventures, Dragonfly, and Bessemer Venture Partners, Rain closed a $250M Series C in January 2026, valuing the company at $1.95B, and is trusted by more than 100 organizations worldwide.