Account Manager

As an Account Manager at Sardine, you manage a portfolio of customers and act as their primary stakeholder within the company. You help maximize the value they get from Sardine's agentic risk platform for fighting financial crime, while collaborating daily with Sardine teams across risk analytics, data science, integrations, and products to meet customers' risk, fraud, compliance, and payment needs.

What you'll do

• Serve as the primary point of contact for your customers, addressing day-to-day and strategic problems and opportunities while helping maximize their ROI in Sardine
• Build a thorough understanding of Sardine's product, technology, and strategy and communicate these clearly to customers
• Translate complex product and technology problems into simple, actionable solutions and manage the solution process both internally and externally
• Speak knowledgeably about fraud and compliance best practices and advise customers accordingly
• Build, monitor, and communicate KPIs to clients
• Provide strategic analysis and critical thinking as you plan long-term expansion with customers
• Work with Sardine's risk analytics teams to proactively solve new fraud typologies and communicate findings to customers

What you bring

• 1+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate APIs
• Domain experience in fraud, compliance, fintech, AML/KYC, or payments
• Strong presentation skills for both virtual and in-person meetings with various stakeholders
• Previous customer-facing experience, preferably with a technical product
• Exceptional project management skills and the ability to synthesize inputs and balance the needs of multiple stakeholders
• Proficiency in using business intelligence tools
• Strong analytical skills and the ability to draw insights from data
• The ability to translate complex strategies into actionable processes and outcomes
• Natural relationship-building and collaboration skills
• A drive to continually improve processes and make customers more efficient

What we offer

• Base pay of $70,000-$130,000 (US) or CA$90,000-$160,000 (Canada), plus bonus and equity
• Generous equity with early exercise for all options, including pre-vested shares
• Remote-first work culture with flexible location
• Flexible paid time off and year-end break
• Health insurance, dental, and vision coverage for employees and dependents (US and Canada)
• 4% matching in 401k (US) or RRSP (Canada)
• MacBook Pro delivered to your door
• One-time home office setup stipend for desk, chair, screen, and other equipment
• Monthly meal stipend
• Monthly social meet-up stipend
• Annual health and wellness stipend
• Annual learning stipend

About Sardine

Sardine is the leading agentic risk platform for fighting financial crime. The integrated solution helps organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. Sardine's platform is strengthened by one of the fastest-growing fraud consortiums in the market, spanning more than 6 billion profiled devices, 800 million consumers, and 3 million businesses. Leading companies including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com rely on Sardine.