AML Compliance - Operations & Quality Control Manager

As the AML Compliance Operations & Quality Control Manager at DRW (specifically within Cumberland), you own and mature the quality control testing programs across KYC, transaction monitoring, SAR filing, case investigations, and settlement. Reporting to the Global Head of Financial Crimes, you lead the operational cadence of the AML compliance program and ensure Cumberland can demonstrate a well-controlled, measurable AML program across its U.S. and international entities to regulators and auditors.

What you'll do

• Design, own, and execute monthly KYC quality control testing across all Cumberland entities, covering new onboardings (sanctions, PEP and adverse media screening), periodic file reviews, transaction monitoring alerts, case investigations (statutory and below-the-line testing), SAR filings, and fiat and virtual currency settlements.
• Apply defined pass/fail scoring criteria to testing work product, document findings with root-cause analysis, develop remediation strategies at both individual and systemic levels, and track those strategies through completion.
• Build and maintain QC metrics across all program streams, including pass rates, population sizes, and findings by entity, month, and severity suitable for senior management reporting and regulatory examination.
• Produce quarterly executive summary deliverables (Excel workbooks and PowerPoint decks) presenting QC results across entities, heatmaps, trends, and key observations.
• Prepare periodic reports on QC program status for the AML Officer, Chief Compliance Officer, and other senior stakeholders; surface program gaps and recommend improvements.
• Prepare QC documentation in response to regulatory examination requests and internal audits; assist in drafting cover narratives and index documents for QC log productions.
• Own and manage the day-to-day operation of the QC program, including maintaining the annual testing calendar across all entities and program streams, managing population data and sampling methodologies, drafting and updating QC procedures, and coordinating with analysts, operations, and technology partners to keep QC workflows running accurately.
• Oversee the execution of all key program areas through monitoring and reporting on key performance indicators, including SLA management.
• Provide structured, timely feedback to AML analysts based on QC findings; identify training needs and coordinate targeted training to address recurring errors.
• Identify opportunities to mature the QC program, including expanding coverage, improving scoring frameworks, and automating reporting, and lead implementation of improvements.
• Stay current on regulatory developments, enforcement actions, and industry best practices relevant to AML QC and BSA/AML program management.

What you bring

• 5 to 8 years of BSA/AML compliance experience, with at least 3 years focused on quality control, quality assurance, or compliance testing in a financial services or digital assets environment.
• Deep familiarity with KYC (onboarding, periodic review, EDD), transaction monitoring, SAR filing, and sanctions screening frameworks, and the ability to evaluate the quality and completeness of work product across all streams.
• Strong proficiency in Microsoft Excel (COUNTIFS, pivot tables, data validation, conditional formatting); demonstrated experience building QC metrics and management reports from raw compliance data.
• Working knowledge of U.S., UK and Singapore AML regulatory frameworks (BSA, FinCEN, OFAC) and, where applicable, international AML/CTF standards.
• Excellent written and verbal communication skills; ability to produce clear, structured documentation suitable for regulatory examination and senior management audiences.
• Highly organized, detail-oriented, and capable of managing multiple concurrent testing streams and deadlines with minimal supervision.

Nice to have

• Familiarity with NYDFS Part 504 or similar state-level compliance frameworks.
• Prior experience in a virtual currency, crypto trading, or digital asset compliance environment and familiarity with blockchain analytics tools such as Chainalysis or TRM Labs.

About DRW

DRW is a diversified trading firm with over three decades of experience, headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia. The firm trades a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets, and has expanded into real estate, venture capital and cryptoassets.