Analyst, Trading Operations

As an Analyst in Trading Operations at Intercontinental Exchange, you serve as first-line support for NYSE Group's affiliated Digital Asset ATS (pending regulatory approvals) and Global OTC ATS. You monitor trading activity, identify and escalate issues, and partner with cross-functional teams to ensure uninterrupted trading operations across both platforms. This operationally critical role requires comfort with non-traditional hours, blockchain-based trade infrastructure, and the evolving regulatory landscape for digital asset securities.

What you'll do

• Provide real-time trading operational support for NYSE Group's affiliated Digital ATS and Global OTC ATS
• Monitor trading activity, system performance, and order flow across both platforms
• Execute daily checkout procedures and maintain accurate electronic logs of trading issues, disputes, and resolutions
• Assist participant firms with inquiries related to order types, trading functionality, and settlement status
• Support bust/cancel determinations, clearly erroneous execution (CEE) reviews, and error account escalations in coordination with compliance and legal teams
• Provide shift coverage aligned with NYSE Group's affiliated Digital Asset ATS's extended trading hours, including holiday coverage as part of team rotation
• Partner with Technology, Product Management, and Compliance to onboard participants and resolve technical or operational issues
• Coordinate with compliance and outside counsel on regulatory matters, including trade reporting and ATS obligations
• Escalate production issues to System Operations and Engineering with clear and timely communication to internal stakeholders
• Disseminate platform status updates and operational notices in a timely manner
• Support process documentation, post-incident reviews, and continuous operational improvement initiatives
• Develop deep working knowledge of NYSE Group's affiliated Digital Asset ATS platform architecture, Global OTC ATS workflows, and relevant FINRA/SEC regulatory requirements

What you bring

• A Bachelor's degree from an accredited institution
• 2+ years of experience in a trading environment, including exchange operations, broker-dealer trading operations, or an alternative trading system (ATS)
• An active FINRA Series 7 license
• Strong analytical and problem-solving skills with the ability to make quick, sound decisions under pressure
• Excellent written and verbal communication skills
• Proficiency in MS Office Suite
• Comfort working with global teams in a 24/7 trading environment

Nice to have

• Familiarity with digital asset markets, tokenized securities, or blockchain-based settlement infrastructure
• A FINRA Series 57 or Series 24 license
• SQL experience for issue investigation