Brokerage Communications Specialist

As a Brokerage Communications Specialist at Robinhood, you will manage the full lifecycle of regulatory customer communications for the broker-dealer and affiliated entities, including Trump Accounts. You'll own day-to-day execution, planning, drafting, and validating delivery while partnering with senior leadership to ensure messaging reflects guidance from external government and program partners. You'll translate external requirements into compliant, customer-ready communications and participate in a 24/7 on-call rotation for critical operational events.

What you'll do

• Manage the full lifecycle of regulatory mass customer communication campaigns, including defining project scopes, timelines, and communications schedules, and drafting clear customer notices.
• Participate in the team's 24/7 on-call rotation, responding to operational incidents, drafting urgent customer-facing messaging, and coordinating key communications with leadership.
• Validate the successful delivery of required customer communications using data and reporting tools to ensure regulatory compliance for trade confirmations, statements, and disclosures.
• Maintain comprehensive and organized delivery evidence to support audits, exams, and regulatory reviews.
• Partner with Compliance, Legal, Senior Leadership, and other departments to manage competing priorities across daily operational communications and concurrent regulatory projects.

What you bring

• Series 7 and Series 24 licenses.
• 3+ years of experience in a financial services operations and regulatory compliance environment.
• Exceptionally polished written and verbal communication skills, with the ability to draft clear regulatory notices and present updates to senior leadership.
• Strong project coordination and self-starter skills, with the ability to manage multiple concurrent timelines and adapt to changing regulatory deadlines.
• Comfort working with structured data and AI-powered tools to pull, analyze, and reconcile datasets across operational systems.
• High attention to detail, a proactive approach to identifying operational improvements, and strong relationship management skills.
• Bachelor's degree or equivalent practical experience.
• US citizenship or lawful permanent residency.

What we offer

• Base pay (varies by location): Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC) $85,000-$100,000 USD; Zone 2 (Denver, CO; Westlake, TX; Chicago, IL) $75,000-$88,000 USD; Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL) $66,000-$78,000 USD.
• Bonus opportunities and equity.
• 100% paid health insurance for employees with 90% coverage for dependents.
• Employer-paid life and disability insurance, fertility benefits, and mental health benefits.
• 401(k) matching.
• Lifestyle wallet, a flexible benefits spending account for wellness, learning, and more.
• Company holidays, paid time off, sick time, and parental leave.
• Access to AI tools and continuous AI skill-building.
• Catered meals, events, and comfortable workspaces in offices.

About Robinhood

Robinhood is democratizing finance for all. The company builds technology and financial services to serve millions of customers, with offices in Chicago, Denver, Lake Mary, and New York. This role is based in one of these offices with in-person attendance expected at least 3 days per week.