Business Analyst - Web & Mobile and Crypto

As a Business Analyst in the Service Operations – Web & Mobile and Crypto Team at Avaloq, you act as a key link between clients, service teams, and development organizations. You analyse business requirements, investigate and resolve production incidents, and ensure the smooth operation of business-critical applications. Working closely with clients and internal stakeholders, you help deliver high-quality solutions that enhance the client experience.

What you'll do

• Ensure the stable and efficient operation of Web & Mobile Banking and Crypto solutions and related third-party applications
• Analyse and consolidate client requirements, translating business needs into functional and technical specifications
• Manage incidents and service requests end-to-end, including triage, impact analysis, troubleshooting, coordination, and resolution
• Act as a trusted point of contact for clients and stakeholders, managing expectations and ensuring effective communication
• Support the onboarding of new banking services into service delivery and operational support
• Support testing activities, including functional validation and User Acceptance Testing (UAT)
• Contribute to the successful delivery of product enhancements and new functionalities
• Maintain clear documentation and actively promote knowledge sharing and best practices within the team

What you bring

• A Bachelor's Degree in Computer Science, Engineering, or equivalent
• Proven experience as a Business Analyst, or significant experience in the banking or financial services industry with strong business analysis responsibilities
• High-level knowledge of web application infrastructure including DNS, firewalls, and Web Application Firewalls
• Knowledge of digital banking, mobile banking, or web banking platforms
• Familiarity with digital onboarding, authentication, identity management, or security solutions
• Familiarity with cloud environments and containerization technologies such as Docker and Kubernetes
• Knowledge and experience with RDBMS, Oracle SQL, and Oracle PL/SQL
• Strong analytical and problem-solving skills with the ability to think conceptually about complex business challenges
• Competencies in log analysis, using Unix terminal, or Elasticsearch
• Excellent communication and client-orientation skills, with the ability to translate business needs into technical requirements
• A self-motivated, proactive, and organized working approach with a demonstrated passion for continuous learning
• Full professional fluency in English, written and verbal

Nice to have

• Experience in DevOps, Software Engineering, or Application Support roles
• A strong understanding of production environments, monitoring, and incident management processes
• Knowledge of cryptocurrency, digital assets, custody, trading, or blockchain-related solutions
• Knowledge of payment flows, settlement, cut-off, and currencies
• Experience with CI/CD tools and automation practices
• Knowledge of web and mobile architectures including APIs and frontend/backend interactions
• High proficiency with Jenkins pipelines, Gradle, Artifactory, Python, Groovy, Linux, and Bash
• Experience in one or more high-level programming languages
• Knowledge of the Ergon Product Suite
• Knowledge of Avaloq Core ASM and ABR/s with certification
• Full professional fluency in German

What we offer

• Hybrid and flexible working to support work-life balance

About Avaloq

Avaloq is an industry-leading provider of wealth management technology and services for financial institutions worldwide, including private banks, wealth managers, investment managers, and retail and neo banks. Headquartered in Switzerland with around 2,500 colleagues in 12 countries, Avaloq serves more than 170 clients in 35 countries.