Business Development Desk Manager

As a Business Development Desk Manager at Robinhood, you lead a team of Onboarding Specialists responsible for asset gathering and migrating customers into the Concierge program. You drive team performance, oversee customer interactions for compliance, and partner cross-functionally to expand pipelines and enhance the customer experience while serving as brand ambassadors for Robinhood's products and solutions.

What you'll do

• Lead, coach, and develop a team of Onboarding Specialists, driving high performance, new asset growth, and professional development
• Ensure all team goals are met or exceeded, including gross deposits, agent productivity (opportunities worked), and compliance infractions management
• Oversee customer interactions from your team of Onboarding Specialists to ensure compliance with RegBI, telemarketing rules, and internal policies
• Create a culture of high performance while reinforcing policies, supervisory procedures, and regulatory standards
• Partner cross-functionally with customer-facing teams, product, compliance, legal, and external service providers to improve workflows, expand capabilities, and enhance customer experience
• Monitor and improve team performance through data, coaching, and process optimization to identify opportunities to scale impact efficiently
• Ensure high-quality documentation and adherence to firm and regulatory standards across all customer interactions
• Support escalation management and complex customer situations, providing guidance and oversight where needed
• Drive initiatives to increase customer engagement, including asset consolidation, product adoption, and deeper relationship development
• Foster a customer-first culture of empathy, clarity, and trust in all client interactions

What you bring

• A clean U5
• Current SIE, Series 7, and Series 66 certifications
• Series 24 or Series 9/10 certification
• 5+ years of experience in sales coaching, leadership, or related financial services roles
• Ability to guide agents through the sales process and develop their skills in uncovering assets through consultative engagement
• Experience with sales coaching and supervision/oversight
• Demonstrated ability to support asset consolidation, deepen client relationships, and increase engagement with financial products in a compliant, customer-first manner
• Commitment to acting in the customer's best interest while adhering to all regulatory requirements
• Ability to thrive in a dynamic and evolving environment with a constant drive to increase and enhance the value of offerings
• Willingness and aptitude to leverage AI tools to enhance productivity and drive innovation

What we offer

• Base pay of $109,000-$128,000 USD for the Denver, CO and Westlake, TX locations (compensation varies by zone and location)
• Bonus opportunities and equity
• Comprehensive benefits package varying by region and entity
• In-person work environment designed to support high-performing teams

About Robinhood

Robinhood is democratizing finance for all. The company serves customers seeking to build wealth and achieve their financial goals through consolidation of assets and access to financial products and solutions.