Business Operations Manager, Apple Wallets, Payments and Commerce

As a Business Operations Manager supporting Apple Pay and Wallet, you will play a central role in shaping and executing the partner experience across Greater China, Australia, New Zealand and South East Asia. Working within the Business Operations team, you will lead cross-functional initiatives with Business Development, Marketing, Technical and Legal teams to strengthen and grow partnerships as banks, financial institutions and other partners leverage Apple Pay and Wallet. This role requires you to navigate complexity, build trusted relationships at multiple levels, and drive outcomes in a fast-moving environment. The role is based in Sydney at the Martin Place office.

What you'll do

• Drive cross-functional initiatives with Business Development, Technical, Marketing and Legal teams to optimise and grow existing partnerships, identifying opportunities to reduce friction and improve the user experience across Wallet services
• Lead the end-to-end onboarding of partners onto the Apple Pay platform, including program governance, cadence management with payment network operators, process design, and continuous improvement
• Build and maintain trusted relationships with partner organisations at senior and working levels, acting as a key point of contact for operational matters and ensuring partner needs are understood and addressed
• Lead the coordination and delivery of complex operational projects, managing timelines, dependencies and stakeholder alignment across internal and external teams
• Support the enablement of new platform features, and manage billing, reporting and testing activities with existing partners
• Partner with the Marketing team to review marketing material, partner app UI/UX flows and customer communications, ensuring they meet Apple standards
• Analyse operational processes, systems and tools to identify improvements and drive implementation of changes

What you bring

• Minimum of 10 years of experience in operations, program management, or partner management, ideally within payments, fintech, or financial services

Nice to have

• Demonstrated ability to lead complex, cross-functional programs with multiple stakeholders and competing priorities
• Strong track record of building and managing senior relationships with external partners and internal teams, using influence rather than authority to drive alignment
• Proven ability to design, implement, and continuously improve operational processes and frameworks
• Excellent communication and stakeholder management skills, including the ability to distil complexity into clear recommendations for senior audiences
• Sound judgement and decision-making under ambiguous or evolving conditions
• Strong analytical skills with the ability to identify root causes, quantify impact, and prioritise improvements
• Outstanding organisational skills and attention to detail, with the ability to manage multiple concurrent work-streams

About Apple

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