Business Operations Manager / Director – Client Onboarding & Partnerships (OG.com)

OG.com is a fast-growing, CFTC-regulated Prediction Market platform under the Crypto.com umbrella. As a Business Operations Manager or Director, you will own and scale OG.com's B2B client onboarding, contract listing, and partnership operations. You sit at the intersection of commercial, legal, compliance, product, and technology, ensuring institutional clients move efficiently from signed agreement to successful launch.

What you'll do

• Own end-to-end B2B client onboarding, from initial engagement and contract execution through technical integration, operational readiness, and go-live.
• Serve as the primary operational point of contact for institutional clients, including brokers, FCMs, introducing brokers, and other market participants.
• Coordinate contract listing, account setup, credentialing, and related operational processes in partnership with legal, compliance, product, and technology to deliver a seamless and scalable client experience.
• Identify onboarding bottlenecks, design pragmatic solutions, and drive execution from recommendation through implementation.
• Develop and maintain operational playbooks, process documentation, SLAs, escalation paths, and client readiness materials.
• Track and report onboarding pipeline status, client health, operational risks, and KPIs to leadership and cross-functional stakeholders.
• Represent OG.com in client-facing discussions, including navigating negotiations, resolving issues, and prioritizing conversations with sound judgment and credibility while building strong client relationships and resolving issues before they escalate.
• Lead cross-functional special projects that do not sit neatly within one function, translating business objectives into clear project plans, milestones, owners, and deliverables.

What you bring

• 5+ years of experience in business operations, client onboarding, implementation, or strategic operations, ideally within fintech, regulated financial markets, derivatives, exchanges, or clearing.
• Direct exposure to institutional clients.
• Experience with CFTC-regulated entities, including exchanges, clearing houses, futures commission merchants (FCMs), introducing brokers, swap dealers, or comparable regulated market structures.
• Fintech experience required, ideally at a high growth or category-leading fintech operator.
• Exceptional stakeholder management, with the ability to align cross-functional teams, manage competing priorities, and create accountability without formal authority.
• Excellent written and verbal communication skills to represent OG.com credibly with sophisticated institutional clients.
• Analytically rigorous and systems-oriented, with strong ability to identify root causes, build frameworks, and design scalable operating models.
• Strong project management discipline, including clear ownership, milestone tracking, risk identification, blocker escalation, and follow-through.
• Sound business judgment and the ability to push back strategically while preserving client relationships and protecting the business.
• Comfortable operating in a fast-moving, lean environment where you may need to build the playbook while executing.
• Chicago-based or able to work a hybrid schedule with regular presence in the Chicago office.

Nice to have

• Experience at a top-tier management consultancy, particularly with the ability to diagnose problems, structure ambiguity, and redesign systems.
• Implementation consulting or enterprise client launch experience, ideally leading complex multi-stakeholder rollouts for institutional clients.
• Deep knowledge of prediction market contracts, UpDown options, Strike Options, margined derivatives, perpetuals, or similar products across multiple asset classes.
• Crypto or digital assets experience.
• Agentic workflow management experience, including the ability to translate complex business processes into modular, step-by-step workflows where specialized agents or tools can coordinate, review, and hand off work autonomously.

What we offer

• Competitive salary.
• Attractive annual leave entitlement, including birthday and work anniversary.
• 401(k) plan with employer match.
• Company-sponsored group health, dental, vision, and life/disability insurance.
• Flexible work hours and hybrid setup.
• Internal mobility program offering diverse career scope.

About Crypto.com

Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. OG.com operates on the rails of North American Derivatives Exchange, Inc. (NADEX), a CFTC-regulated exchange operating since 2004, which was acquired by Crypto.com in 2022.