Business Operations Manager / Director – FCM & Brokerage Operations

As a Business Operations Manager or Director at Crypto.com, you will own and scale OG Broker's B2B client onboarding, contract listing, and partnership operations. OG Broker is a Futures Commission Merchant (FCM) backed by Crypto.com, connecting retail and institutional clients to the derivatives ecosystem. This role sits at the intersection of commercial, legal, compliance, product, and technology, ensuring institutional clients move efficiently from signed agreement to successful launch. You'll lead institutional client onboarding, strengthen and automate operational workflows, and serve as a trusted strategic partner to B2B clients.

What you'll do

• Own end-to-end B2B client onboarding, from initial engagement and contract execution through technical integration, operational readiness, and go-live.
• Serve as the primary operational point of contact for institutional clients, including brokers, FCMs, introducing brokers, and other market participants.
• Coordinate contract listing, account setup, credentialing, and related operational processes in partnership with legal, compliance, product, and technology, to deliver a seamless and scalable client experience.
• Identify onboarding bottlenecks, design pragmatic solutions, and drive execution from recommendation through implementation.
• Develop and maintain operational playbooks, process documentation, SLAs, escalation paths, and client readiness materials.
• Track and report onboarding pipeline status, client health, operational risks, and KPIs to leadership and cross-functional stakeholders.
• Represent OG Broker in client-facing discussions, including navigating negotiations, resolving issues, and prioritizing conversations with sound judgement and credibility. Build strong client relationships, anticipate operational risks, and resolve issues before they escalate.
• Lead cross-functional special projects that do not sit neatly within one function, translating business objectives into clear project plans, milestones, owners, and deliverables.

What you bring

• A valid NFA Series 3 license, or the ability to successfully obtain one within 90 days of your start date.
• 5+ years of experience in business operations, client onboarding, implementation, or strategic operations, ideally within fintech, regulated financial markets, derivatives, exchanges, or clearing.
• Direct exposure to institutional clients.
• Exceptional stakeholder management, with the ability to align cross-functional teams, manage competing priorities, and create accountability without formal authority.
• Excellent written and verbal communication skills, with the presence to represent the business credibly with sophisticated institutional clients.
• An analytically rigorous and systems-oriented mindset, with a strong ability to identify root causes, build frameworks, and design scalable operating models.
• Strong project management discipline, including clear ownership, milestone tracking, risk identification, blocker escalation, and follow-through.
• Sound business judgment and the ability to push back strategically while preserving client relationships and protecting the business.
• A continuous improvement mindset and the ability to make complex processes clearer, faster, and more reliable.
• Collaborative, direct, low-ego, and highly accountable.
• Chicago-based or able to work a hybrid schedule with regular presence in the Chicago office.

Nice to have

• Experience at a top-tier management consultancy, particularly in diagnosing problems, structuring ambiguity, and redesigning systems.
• Implementation consulting or enterprise client launch experience, ideally leading complex multi-stakeholder rollouts for institutional clients.
• Experience with CFTC-regulated entities, including CME, derivatives exchanges, clearing houses, futures commission merchants (FCMs), introducing brokers, swap dealers, or other comparable regulated market structures.
• Deep knowledge of prediction market contracts, UpDown options, Strike Options, margined derivatives, perpetuals, or similar products across multiple asset classes.
• Fintech experience at a high-growth or category-leading fintech operator. Crypto or digital assets experience is welcomed and viewed favorably.
• Agentic workflow management experience, including the ability to translate complex business processes into modular, step-by-step workflows where specialized agents or tools can coordinate, review, and hand off work autonomously.

What we offer

• Competitive salary.
• Attractive annual leave entitlement including birthday and work anniversary leave.
• 401(k) plan with employer match.
• Eligibility for company-sponsored group health, dental, vision, and life/disability insurance.
• Flexible work hours and hybrid setup.
• Internal mobility program offering diverse career alternatives.

About Crypto.com

Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. The company is committed to accelerating cryptocurrency adoption through innovation and empowering builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.