Cashiering Support Associate

As a Cashiering Support Associate at Robinhood, you manage high-volume cashiering workflows, primarily reviewing check deposits alongside ACH, wire, and other brokerage transactions. You serve as a key operational link between advisors, clients, custodians, and internal partners, executing transactions with high accuracy while adhering to strict regulatory requirements. Your work directly impacts the customer experience by ensuring that fund movements are completed seamlessly.

What you'll do

• Process a high volume of check deposits efficiently and in line with internal policies and regulatory requirements
• Monitor and manage daily transaction queues to meet strict deadlines and service-level expectations, researching and resolving discrepancies and inquiries from initial intake to final resolution
• Serve as a primary contact for advisors, their staff, and clients across phone, email, and internal systems, providing clear updates and a seamless, professional experience
• Partner with the clearing firm and internal teams such as Operations, Compliance, Technology, and Advisor Services to facilitate transactions, resolve issues, and support collaborative projects
• Contribute to continuous improvement by identifying opportunities to enhance efficiency, accuracy, and client experience within cashiering operations

What you bring

• Strong knowledge of cashiering procedures, workflows, and regulatory considerations, along with a basic understanding of financial markets and the securities industry
• Exceptional attention to detail and organization, with the ability to manage multiple priorities in a high-volume, deadline-driven environment
• Clear, professional communication skills, including excellent data entry, written, and verbal communication, and comfort engaging with clients and advisors over the phone
• 1 to 2 years of experience in financial operations, preferably in banking, and confidence handling transactional workflows using proprietary banking software
• Proactive problem-solving abilities, strong analytical, decision-making, and critical thinking skills, with accountability for results and the ability to adapt quickly to new systems

What we offer

• Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
• 100% paid health insurance for employees with 90% coverage for dependents
• Access to the Robinhood Employee Fund that gives eligible US employees the opportunity to invest in a private employee fund providing exposure to Robinhood Ventures funds
• Access to the best AI tools on the market and continuous AI skill-building for every employee
• Lifestyle wallet, a highly flexible benefits spending account for wellness, learning, and more
• Employer-paid life and disability insurance, fertility benefits, and mental health benefits
• Paid time off including company holidays, sick time, parental leave, and more
• Exceptional office experience with catered meals, events, and comfortable workspaces
• Base pay range: $19.60-$23 USD (Zone 3: Lake Mary, FL; Clearwater, FL; Gainesville, FL) or $20.40-$24 USD (Zone 1: Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC, and Zone 2: Denver, CO; Westlake, TX; Chicago, IL). Base pay depends on job-related factors including education, training, experience, location, business needs, or market demands

Location: This role is based in the Clearwater, FL office. During the 6-month onboarding period, in-person attendance is expected 5 days per week. After onboarding, in-person attendance is expected at least 3 days per week.

About Robinhood

Robinhood is building a platform to democratize finance for all. The company operates a brokerage and clearing infrastructure serving advisors, clients, and institutional traders with a focus on ethics and precision in every transaction.