Chief Growth Officer-Cryptocurrency Exchange

As Chief Operating Officer at CXM, you will launch and operationally scale a cryptocurrency exchange from MVP to market, driving customer acquisition, regulatory compliance, and operational excellence across all functions. You report directly to the Group CEO and own full accountability for execution and platform scale-up.

What you'll do

• Establish a global network of introducing brokers and key opinion leaders to drive customer acquisition and platform growth
• Define and initiate the licensing roadmap across key jurisdictions to enable compliant operations and market expansion
• Implement convenient and reliable fiat on- and off-ramp solutions tailored to each operational market
• Build and structure a scalable, cross-functional operations team to support growth, compliance, and service excellence
• Achieve operational break-even through disciplined cost management, revenue optimization, and strategic scaling
• Develop and formalize a clear, differentiated unique value proposition to guide positioning, messaging, and go-to-market efforts
• Design and deploy a CRM, client member area for clients and partners, and a back-office system to support commercial operations and internal workflows
• Establish and enforce internal operational policies and external partner standards to ensure consistent, compliant, and scalable execution
• Recruit, structure, and lead a sales team focused on acquiring and managing relationships with crypto introducing brokers and key opinion leaders
• Build and oversee a compact, results-driven marketing team focused on events, affiliate programs, and performance marketing initiatives
• Identify, evaluate, and onboard payment service providers to support reliable fiat on- and off-ramp capabilities in key markets
• Set up and operationalize a customer support function, including recruitment, training, and certification of support agents to ensure consistent service standards
• Develop a comprehensive business plan and execution roadmap outlining operational priorities, growth strategies, financial projections, and resource requirements
• Lead the rollout of a minimum viable product, conduct user testing, and validate product-market fit prior to full-scale market launch
• Establish technological infrastructure necessary to support core operational processes and policies, including fraud prevention, compliance, and risk management systems
• Define key performance indicators for all critical processes and implement a business intelligence dashboard for executive and board-level reporting
• Map and define the end-to-end customer journey to optimize user experience, retention, and conversion across all touchpoints

What you bring

• Strategic and operational planning ability: capacity to structure business models, roadmaps, and execution frameworks aligned with company goals
• Crypto-native business development expertise: deep understanding of the crypto ecosystem, including introducing brokers, affiliate models, and fiat and crypto flows
• Regulatory and compliance acumen: familiarity with global licensing processes, risk frameworks, and operational controls for crypto exchanges
• Cross-functional team leadership: proven ability to build and manage lean, high-performing teams across sales, marketing, support, and operations
• Technology infrastructure oversight: capability to define, integrate, and govern operational tech stacks supporting KYC, fraud prevention, and customer service
• Customer experience design expertise: proficiency in mapping customer journeys and optimizing user experience across digital platforms
• KPI design and reporting proficiency: ability to define process metrics and lead the development of business intelligence dashboards for internal and board-level stakeholders
• Product-market validation experience: demonstrated ability managing MVP launches, interpreting user feedback, and adapting offerings to improve fit and performance
• Business systems architecture and vendor management capability: ability to define business requirements, evaluate technical solutions, and oversee implementation of CRM, client portals, and operational back-office systems
• Current or recent experience as Chief Operating Officer or Senior Operations Leader within centralized cryptocurrency exchanges or crypto exchanges with global or multi-jurisdictional operations
• Hands-on experience building support functions, partner channels, and back-office infrastructure in crypto or financial services

What we offer

• Fully remote work with flexible, hybrid options available
• Potential for equity participation and profit sharing aligned with performance and growth milestones
• Realistic path to become Chief Executive Officer within 12 months based on performance and strategic alignment
• Full operational autonomy with a low-bureaucracy environment enabling fast decision-making
• Access to the Group's collective expertise and operational support resources, including fully staffed finance, customer support, and operations teams providing shared services

About CXM

CXM is backed by a founding team with decades of leadership experience in crypto and FX markets, including deep expertise in liquidity provision and risk management. The company has successfully delivered over 100 white-label crypto exchanges, operates from clean regulated jurisdictions, and is fully capitalized and execution-ready with a functional technical MVP in place.