Chief Growth Officer-Cryptocurrency Exchange

As Chief Operating Officer at CXM, you will launch and operationally scale a cryptocurrency exchange from inception. You report directly to the Group CEO and own all execution across regulatory compliance, business operations, and platform growth across functional teams worldwide.

What you'll do

• Establish a global network of introducing brokers and key opinion leaders to drive customer acquisition and platform growth
• Define and initiate the licensing roadmap across key jurisdictions to enable compliant operations and future market expansion
• Implement convenient and reliable fiat on- and off-ramp solutions tailored to each operational market
• Build and structure a scalable, cross-functional operations team to support growth, compliance, and service excellence
• Achieve operational break-even through disciplined cost management, revenue optimization, and strategic scaling
• Develop and formalize a clear, differentiated unique value proposition to guide positioning, messaging, and go-to-market efforts
• Design and deploy a CRM, client member area for clients and introducing brokers, and a back-office system to support commercial operations, partner management, and internal workflows
• Establish and enforce internal operational policies and external partner standards to ensure consistent, compliant, and scalable execution
• Recruit, structure, and lead a sales team focused on acquiring and managing relationships with crypto introducing brokers and key opinion leaders
• Build and oversee a compact, results-driven marketing team focused on events, affiliate programs, and performance marketing initiatives
• Identify, evaluate, and onboard payment service providers to support reliable fiat on- and off-ramp capabilities in key markets
• Set up and operationalize a customer support function, including recruitment, training, and certification of support agents to ensure consistent service standards
• Develop a comprehensive business plan and execution roadmap outlining operational priorities, growth strategies, financial projections, and resource requirements
• Lead the rollout of a minimum viable product, conduct user testing, and validate product-market fit prior to full-scale market launch
• Establish the technological infrastructure necessary to support core operational processes and policies, including fraud prevention, compliance, and risk management systems
• Define key performance indicators for all critical processes and implement a business intelligence dashboard for executive and board-level reporting
• Map and define the end-to-end customer journey to optimize user experience, retention, and conversion across all touchpoints

What you bring

• Strategic and operational planning ability to structure business models, roadmaps, and execution frameworks aligned with company goals
• Deep understanding of the crypto ecosystem, including introducing brokers, affiliate models, and fiat and crypto flows
• Familiarity with global licensing processes, risk frameworks, and operational controls for crypto exchanges
• Proven ability to build and manage lean, high-performing teams across sales, marketing, support, and operations
• Capability to define, integrate, and govern operational tech stacks supporting KYC, fraud prevention, and customer service
• Expertise in mapping customer journeys and optimizing user experience across digital platforms
• Proficiency in defining process metrics and leading the development of business intelligence dashboards for internal and board-level stakeholders
• Experience managing minimum viable product launches, interpreting user feedback, and adapting offerings to improve fit and performance
• Ability to define business requirements, evaluate technical solutions, and oversee the implementation of CRM, client portals, and operational back-office systems
• Current or recent role as Chief Operating Officer or Senior Operations Leader within centralized cryptocurrency exchanges or crypto exchanges with global or multi-jurisdictional operations

What we offer

• Fully remote work
• Potential for equity participation and profit sharing aligned with performance and growth milestones
• Strategic, founder-facing role with full ownership over operational execution and platform scale-up
• Access to the Group's collective expertise and operational support resources, including fully staffed finance, customer support, and operations teams
• Realistic path to become Chief Executive Officer within 12 months based on performance and strategic alignment
• Low-bureaucracy environment enabling fast decision-making and high operational autonomy
• Fully capitalized and execution-ready platform eliminating fundraising distraction
• Fully functional technical minimum viable product in place, allowing focus on scaling, partnerships, and operational excellence from day one

About CXM

CXM is backed by a founding team with decades of leadership experience in crypto and foreign exchange markets. The group has delivered over 100 white-label crypto exchanges, operates deep expertise in China and Southeast Asia markets, and maintains a global network of introducing brokers. The company is fully capitalized, operates from clean regulated jurisdictions, and is ready for immediate execution.