Chief Growth Officer-Cryptocurrency Exchange

CXM Direct is seeking a Chief Operating Officer to launch and operationally scale a new cryptocurrency exchange. You report directly to the Group Chief Executive Officer and own all aspects of execution, regulatory compliance, and business operations. You have full autonomy to build and lead the operational, commercial, and support functions from day one.

What you'll do

• Establish a global network of introducing brokers, key opinion leaders, and retail partners to drive customer acquisition and platform growth.
• Define and initiate the licensing roadmap across key jurisdictions to enable compliant operations and future market expansion.
• Implement convenient and reliable fiat on- and off-ramp solutions tailored to each operational market.
• Build and structure a scalable, cross-functional operations team to support growth, compliance, and service excellence.
• Achieve operational break-even through disciplined cost management, revenue optimization, and strategic scaling.
• Develop and formalize a clear, differentiated unique value proposition to guide positioning, messaging, and go-to-market efforts.
• Design and deploy a CRM, client member area for clients and introducing brokers, and a back-office system to support commercial operations, partner management, and internal workflows.
• Establish and enforce internal operational policies and external partner standards to ensure consistent, compliant, and scalable execution.
• Recruit, structure, and lead a sales team focused on acquiring and managing relationships with crypto introducing brokers and key opinion leaders.
• Build and oversee a compact, results-driven marketing team focused on events, affiliate programs, and performance marketing initiatives.
• Identify, evaluate, and onboard payment service providers to support reliable fiat on- and off-ramp capabilities in key markets.
• Set up and operationalize a customer support function, including recruitment, training, and certification of support agents to ensure consistent service standards.
• Develop a comprehensive business plan and execution roadmap outlining operational priorities, growth strategies, financial projections, and resource requirements.
• Lead the rollout of a minimum viable product, conduct user testing, and validate product-market fit prior to full-scale market launch.
• Establish the technological infrastructure necessary to support core operational processes and policies, including fraud prevention, compliance, and risk management systems.
• Define key performance indicators for all critical processes and implement a business intelligence dashboard for executive and board-level reporting.
• Map and define the end-to-end customer journey to optimize user experience, retention, and conversion across all touchpoints.

What you bring

• Strategic and operational planning expertise: ability to structure business models, roadmaps, and execution frameworks aligned with company goals.
• Crypto-native business development knowledge: deep understanding of the crypto ecosystem, including introducing brokers, affiliate models, and fiat/crypto flows.
• Regulatory and compliance acumen: familiarity with global licensing processes, risk frameworks, and operational controls for crypto exchanges.
• Proven cross-functional team leadership: demonstrated ability to build and manage lean, high-performing teams across sales, marketing, support, and operations.
• Technology infrastructure oversight capability: ability to define, integrate, and govern operational tech stacks supporting KYC, fraud prevention, and customer service.
• Customer experience design expertise: proficiency in mapping customer journeys and optimizing user experience across digital platforms.
• KPI design and reporting proficiency: ability to define process metrics and lead the development of business intelligence dashboards for internal and board-level stakeholders.
• Product-market validation experience: hands-on experience managing minimum viable product launches, interpreting user feedback, and adapting offerings to improve fit and performance.
• Business systems architecture and vendor management capability: ability to define business requirements, evaluate technical solutions, and oversee implementation of CRM, client portals, and operational back-office systems.
• Current or recent experience as Chief Operating Officer or Senior Operations Leader within centralized cryptocurrency exchanges or crypto exchanges with global or multi-jurisdictional operations.

What we offer

• Strategic, founder-facing role with full ownership over operational execution and platform scale-up.
• Fully capitalized and execution-ready environment, eliminating fundraising distraction and enabling immediate go-to-market focus.
• Fully functional technical minimum viable product in place, allowing you to focus on scaling, partnerships, and operational excellence from day one.
• Effective, hands-on board and a low-bureaucracy environment enabling fast decision-making and high operational autonomy.
• Potential for equity participation, profit sharing, and meaningful long-term upside aligned with performance and growth milestones.
• Fully remote work with flexible setup options, plus access to the Group's collective expertise and operational support resources.
• Realistic path to become Chief Executive Officer within 12 months based on performance and strategic alignment.
• Support from a larger group with fully staffed finance, customer support, and operations teams providing shared services and scalability from day one.

About CXM Direct

CXM Direct is operated by a founding team with decades of leadership experience in crypto and foreign exchange markets. The company has a proven track record delivering over 100 white-label crypto exchanges and maintains a deep global network of introducing brokers and specific expertise in China and Southeast Asia markets. The company is fully capitalized, backed by founders in clean regulated jurisdictions, and operates with a fully functional technical infrastructure ready for immediate market launch.