Chief Operating Officer Crypto Exchange

CXM is seeking a Chief Operating Officer to launch and operationally scale its cryptocurrency exchange. You report directly to the Group CEO and own all aspects of execution: regulatory compliance, operational infrastructure, team building, and business scaling. This is a founding role with full autonomy over platform growth and a realistic path to CEO within 12 months based on performance.

What you'll do

• Establish a global network of introducing brokers, key opinion leaders, and retail partners to drive customer acquisition and platform growth
• Define and execute the licensing roadmap across key jurisdictions to enable compliant operations and market expansion
• Implement fiat on- and off-ramp solutions tailored to each operational market
• Build and structure a scalable, cross-functional operations team to support growth, compliance, and service excellence
• Achieve operational break-even through disciplined cost management, revenue optimization, and strategic scaling
• Develop a clear, differentiated unique value proposition to guide positioning, messaging, and go-to-market strategy
• Design and deploy a CRM, client member area for clients and partners, and back-office systems to support commercial operations and internal workflows
• Establish and enforce internal operational policies and external partner standards for consistent, compliant execution
• Recruit, structure, and lead a sales team focused on acquiring and managing relationships with introducing brokers and key opinion leaders
• Build and oversee a marketing team focused on events, affiliate programs, and performance marketing
• Identify, evaluate, and onboard payment service providers to support reliable fiat ramps in key markets
• Set up and operationalize a customer support function, including recruitment, training, and certification of support agents
• Develop a comprehensive business plan and execution roadmap outlining operational priorities, growth strategies, financial projections, and resource requirements
• Lead the rollout of the MVP, conduct user testing, and validate product-market fit prior to full-scale launch
• Establish technological infrastructure to support core operational processes including fraud prevention, compliance, and risk management systems
• Define KPIs for all critical processes and implement a business intelligence dashboard for executive and board-level reporting
• Map and define the end-to-end customer journey to optimize user experience, retention, and conversion

What you bring

• Experience as Chief Operating Officer or Senior Operations Leader within centralized cryptocurrency exchanges, with hands-on experience building support functions, partner channels, and back-office infrastructure
• Deep understanding of the crypto ecosystem, including introducing brokers, affiliate models, and fiat and crypto flows
• Familiarity with global licensing processes, risk frameworks, and operational controls for crypto exchanges
• Proven ability to build and manage lean, high-performing teams across sales, marketing, support, and operations
• Capability to define, integrate, and govern operational tech stacks supporting KYC, fraud prevention, and customer service
• Expertise in mapping customer journeys and optimizing user experience across digital platforms
• Proficiency in defining process metrics and leading the development of business intelligence dashboards for internal and board-level stakeholders
• Experience managing MVP launches, interpreting user feedback, and adapting offerings to improve product-market fit
• Ability to define business requirements, evaluate technical solutions, and oversee implementation of CRM, client portals, and back-office systems
• Demonstrated strategic and operational planning skills, with ability to structure business models, roadmaps, and execution frameworks aligned with company goals

What we offer

• Fully remote work with flexible hybrid options
• Strategic, founder-facing role with full ownership over operational execution and platform scale-up
• Potential for equity participation, profit sharing, and meaningful long-term upside aligned with performance and growth milestones
• Realistic path to become Chief Executive Officer within 12 months based on performance and strategic alignment
• Access to the Group's collective expertise and operational support resources, including fully staffed finance, customer support, and operations teams
• Low-bureaucracy environment enabling fast decision-making and high operational autonomy

About CXM

CXM is backed by a founding team with decades of leadership experience in crypto and FX markets, with a proven track record of over 100 white-label crypto exchanges successfully delivered. The company has an existing global network of introducing brokers, deep expertise in China and Southeast Asia markets, and best-in-class B2B sales processes. CXM is fully capitalized, operationally ready with a functional technical MVP, and operated by founders in clean, regulated jurisdictions.