Client Operations Associate - New York

As a Client Operations Associate at Copper, you'll be the first line of support for our institutional clients, providing technical expertise and troubleshooting across our custody, collateral management, and prime services platform. You'll join a 24/7 global team that sits at the heart of client engagement, working in shifts across five out of seven days (including weekends) to ensure seamless service delivery to clients worldwide.

What you'll do

• Provide technical support to institutional clients, addressing their queries and troubleshooting issues to ensure a smooth experience.
• Take ownership of all incoming queries, manage client expectations under time pressures, and maintain accountability throughout the resolution process.
• Work closely with clients to understand their technical requirements and guide them through solutions.
• Collaborate with internal stakeholders across Product, Engineering, Compliance, and Commercial to effectively resolve client queries.
• Gather client feedback and insights, relaying this information to the product development teams.
• Stay up to date with industry trends and the latest market developments to provide expert guidance on client inquiries.
• Represent Copper's values with integrity, balancing the firm's interests with what benefits clients.

What you bring

• Proven experience in a technical account management role, ideally within cryptocurrency or financial services.
• Understanding of cryptocurrency technology, blockchain, and digital assets.
• Exceptional communication and interpersonal skills with the ability to build rapport with clients.
• A problem-solving mindset and ability to troubleshoot technical issues effectively.
• Detail-oriented and organised approach, with excellent project management skills.
• Self-motivation and capability to work both independently and collaboratively within a team.

Nice to have

• FINRA Series 99 Certified - Operations Professional Exam.

What we offer

• Base salary of $65,000 to $75,000.
• 25 days of annual leave per annum in addition to local bank holidays, plus one additional day for each year of service.
• Comprehensive health cover including medical, optical, and dental benefits.
• Life Insurance.
• Commuter Benefit Programme.
• Hybrid working model with flexibility alongside in-office collaboration.

About Copper

Founded in 2018, Copper provides institutional digital asset infrastructure focused on custody, collateral management, and prime services. The platform uses Multi-Party Computation (MPC) technology for secure custody and includes ClearLoop, a solution that reduces counterparty risk with exchanges and enables rapid settlement from MPC-secured wallets. Copper holds strong insurance coverage from an A+ rated insurer and maintains industry-leading security certifications, serving a global client base across offices in London, APAC, Switzerland, UAE, and the US.