Client Platforms Engineer

As a Client Platforms Engineer at DV Trading, you join the IT support team of a proprietary trading firm operating across North America, Europe, and Asia. You serve as the first point of contact for end-users, resolving technical issues promptly and delivering top-notch customer service to ensure smooth functioning of IT services.

What you'll do

• Act as the first point of contact for all IT issues and requests from end-users via phone, tickets, email, Slack, or in-person, ensuring all requests are acknowledged, logged, prioritized, and routed in the ticketing system
• Identify and diagnose hardware, software, and application problems, resolving issues efficiently or escalating to the appropriate team
• Follow established procedures for incident management, ensuring timely and accurate resolution of technical problems while keeping end-users informed
• Handle service requests such as password resets, software installations, access permissions, and hardware configurations
• Maintain accurate records of all service desk interactions, including incidents and service requests, and document solutions to create knowledge base articles
• Assist in managing IT assets, including inventory, tracking, and allocation of hardware and software licenses
• Participate in ongoing training to enhance technical skills and propose process improvements to enhance service delivery
• Communicate effectively with both technical and non-technical stakeholders, translating technical concepts into understandable language
• Collaborate with other IT teams to resolve complex technical issues and ensure smooth coordination in handling IT projects

What you bring

• 4+ years of experience as a Service Desk Engineer or similar role in an IT support environment
• Solid knowledge of IT fundamentals, including operating systems (Windows, macOS, Linux), software applications, hardware, and networking concepts
• Familiarity with service desk ticketing systems and incident management procedures
• Experience with endpoint management solutions such as SCCM, Intune, or Jamf
• Strong problem-solving and analytical skills with a keen eye for detail
• Excellent communication and interpersonal skills with a customer-oriented approach
• Ability to work well under pressure and manage multiple tasks simultaneously
• Willingness to work on-call rotation, including weekends and holidays, to ensure 24/7 coverage
• Ability to work in the Chicago office 5 days a week

About DV Trading

Founded 20 years ago and headquartered in Chicago, DV Trading is an independent proprietary trading firm operating throughout North America, Europe, and Asia. The firm utilizes its own capital, trading strategies, and risk management methodologies to provide liquidity to worldwide financial markets and hedging opportunities to commodity producers and users.