Client Service Analyst - Livechat (Seychelles, French&Creole required)

As a Client Service Analyst for Bybit's live chat operations, you support clients across all inquiries while ensuring an excellent service experience. Based in Seychelles, you combine frontline customer service delivery with supervisory responsibilities, managing team performance and operations for one of the world's leading cryptocurrency exchanges serving over 80 million users globally.

What you'll do

• Support clients on all inquiries via live chat and email
• Manage and follow up on inquiries and complaints from current and prospective clients with diligence and effectiveness
• Stay equipped with Bybit's platform and products, including keeping abreast of general market conditions
• Understand what customers truly need and convert that feedback into constructive solutions for management
• Ensure frontline operations run smoothly, flagging any discrepancies or situational risks to management in a timely manner
• Supervise and manage the live chat and email team to ensure sufficient coverage and high performance as per business requirements
• Oversee team performance and ensure all members consistently achieve and maintain high KPIs
• Provide coaching and training to team members, including case sharing for error and incident prevention
• Monitor team challenges and work proactively to meet team and business unit OKRs
• Analyze performance data and prepare detailed reports with analysis and solutions to problems
• Develop and execute continuous improvement initiatives for team performance, manpower planning, and process enhancement
• Act as a communication bridge across departments and internal divisions to ensure operations and project collaborations are effective
• Handle live chat and email personally whenever necessary, including standby coverage for emergency outages
• Continuously seek improvements to enhance the team's performance, work efficiency, and overall work processes

What you bring

• A bachelor's degree in finance, economics, mathematics, or a related field
• 5 to 7 years of customer service experience, with 2 to 3 years in supervisory or management responsibilities
• Experience handling external vendors, government agencies, or regulatory and compliance relations
• Familiarity with frontline operations in fast-paced industries such as financial institutions, fintech, banking, investment, or call-center environments
• Strong acumen and keen attention to numbers and statistics
• Proficiency in English, French, and Creole for both communication and writing to liaise with market counterparts
• A genuine passion for developing knowledge and building a long-term career in fintech or crypto trading
• The ability to work 5-day rotational shifts including weekends and public holidays
• A commitment to teamwork, self-driven mindset, and the ability to respond positively to client requests

What we offer

• Study Growth Fund supporting your professional development and continuous learning
• Regular internal events including team-building activities, workshops, and collaborative sessions
• The opportunity to work in a diverse, international team alongside colleagues from around the world
• Career advancement opportunities within a rapidly expanding global company
• Internal mobility and long-term development pathways to help build your career with us

About Bybit

Bybit is one of the world's leading cryptocurrency exchanges and digital financial platforms, established in 2018 and serving over 80 million users across more than 200 countries and regions. The company delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3, recognized as one of the most trusted and transparent platforms in the digital asset industry.