Compliance Manager, Consumer Compliance

As a Compliance Manager for Consumer Compliance at Crypto.com, you lead compliance reviews of marketing collateral and consumer-facing practices across a platform serving over 150 million customers. You work at the intersection of regulatory requirements (particularly EFTA/Regulation E and UDAAP) and product innovation, ensuring the company navigates US consumer compliance obligations while supporting business growth.

What you'll do

• Lead all US compliance marketing collateral reviews to ensure adherence to consumer compliance laws and regulations, including UDAAP and Reg E
• Assist legal and stakeholders with new product launches and product changes by evaluating compliance with Reg E and requirements from external banking partners
• Conduct quarterly quality control reviews of all partner bank marketing collateral in accordance with established procedures and standards
• Communicate with partner banks on consumer compliance matters, including periodic reviews, audits, and remediation efforts
• Identify opportunities to enhance policies, procedures, terms and conditions, agreements, and marketing collateral, then work with stakeholders to implement improvements
• Maintain, create, and update compliance policies, procedures, and process documents related to consumer compliance and financial crime compliance
• Establish and maintain comprehensive Marketing and Advertising Compliance Guidelines for internal teams
• Conduct periodic audits of live digital advertisements to ensure ongoing compliance
• Assist the Compliance team with annual risk assessments and regular reporting
• Coordinate with various business teams for regulatory exams, due diligence, internal audits, and independent test reviews
• Take on special projects and contribute to meeting team goals

What you bring

• 5+ years of compliance experience in a financial services, fintech, or banking environment in a consumer compliance role
• Direct experience with consumer compliance regulations, especially EFTA/Regulation E and UDAAP
• Working knowledge of prepaid and credit card functionality and involved parties
• Understanding of the responsibilities of various parties within a multi-party arrangement, including the sponsor bank and program manager
• Ability to balance growth goals with regulatory risk management and offer creative, compliant alternatives to marketing proposals
• Experience supporting regulatory audits, managing remediation projects, and coordinating cross-functional compliance efforts
• Strong attention to detail and ability to manage multiple priorities
• Experience preparing materials for working groups, committees, or regulatory submissions
• Comfort with ambiguity and ability to move forward without complete direction

Nice to have

• Fintech or crypto industry background
• Familiarity with banking regulators and examination processes

What we offer

• Competitive salary
• 401(k) plan with employer match
• Company-sponsored group health, dental, vision, and life/disability insurance
• Attractive annual leave entitlement including birthday and work anniversary
• Flexible work hours and hybrid setup
• Internal mobility program offering career development opportunities

About Crypto.com

Founded in 2016, Crypto.com serves over 150 million customers and is the world's fastest growing global cryptocurrency platform. The company is committed to accelerating cryptocurrency adoption through innovation and security, with a vision to put cryptocurrency in every wallet.