Compliance Manager, Consumer Compliance

As a Compliance Manager for Consumer Compliance at Crypto.com, you lead compliance reviews of US marketing collateral and partner bank materials to ensure adherence to consumer protection regulations. You work across legal, product, and banking partners to embed compliance into new launches, conduct quality audits, and maintain the policies and procedures that keep the platform compliant with EFTA, Regulation E, UDAAP, and other applicable laws.

What you'll do

• Lead all US Compliance marketing collateral reviews to ensure compliance with applicable consumer compliance laws and regulations such as UDAAP and Regulation E
• Assist legal and other stakeholders with new product launches and product changes by evaluating compliance with Regulation E and requirements from external banking partners
• Conduct quarterly quality control reviews of all partner bank marketing collateral reviews in accordance with established procedures and standards
• Communicate with partner banks on matters related to consumer compliance, including periodic reviews, audits, and remediation efforts
• Identify opportunities for enhancing policies, procedures, terms and conditions, agreements, and marketing collateral, and work with stakeholders to implement improvements
• Maintain, create, and update compliance policies, procedures, and process documents related to consumer compliance and financial crime compliance
• Establish and maintain comprehensive Marketing and Advertising Compliance Guidelines for internal teams
• Conduct periodic audits of live digital advertisements to ensure ongoing compliance
• Assist the Compliance team with annual risk assessments and regular reporting
• Coordinate with various business teams for regulatory exams, due diligence, internal audits, and independent test reviews
• Take on special projects and complete work to support team goals

What you bring

• 5+ years of compliance experience in a financial services, fintech, or banking environment in a consumer compliance role
• Direct experience with consumer compliance regulations, especially EFTA/Regulation E and UDAAP
• Working knowledge of prepaid and credit card functionality and involved parties
• Understanding of the responsibilities of various parties within a multi-party arrangement, including the sponsor bank and the program manager
• A strong balance of growth goals with regulatory risk management, offering creative solutions and compliant alternatives to marketing proposals
• Experience supporting regulatory audits, managing remediation projects, and coordinating cross-functional compliance efforts
• Strong attention to detail and the ability to manage multiple priorities
• Experience preparing materials for working groups, committees, or regulatory submissions
• Comfort with ambiguity and the ability to move forward without a fully defined path

Nice to have

• Fintech or crypto industry background
• Familiarity with banking regulators and examination processes

What we offer

• Competitive salary
• Attractive annual leave entitlement, including birthday and work anniversary
• 401(k) plan with employer match
• Eligible for company-sponsored group health, dental, vision, and life/disability insurance
• Flexible work hours and hybrid setup
• Internal mobility program offering diverse career alternatives

About Crypto.com

Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating cryptocurrency adoption and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer digital ecosystem.