Consumer Compliance Manager - UDAAP and Reg E focused

As a Consumer Compliance Manager at Crypto.com, you lead and strengthen the U.S. consumer compliance program and exchange operations. This is a high-ownership, hands-on role where you design, audit, and execute consumer compliance controls across product offerings including credit, prepaid, and digital asset transactions, with a primary focus on Regulation E and UDAAP compliance.

What you'll do

• Own and maintain the U.S. Consumer Compliance framework, serving as the subject matter expert on Reg E (EFTs, error resolution, unauthorized transfers, chargebacks, notice disclosures) and UDAAP risk mitigation across all products
• Conduct ongoing compliance reviews of consumer-facing flows, terms of service, disclosures, promotional materials, and product features to identify and prevent potential UDAAP issues
• Oversee and enhance Reg E error resolution timelines, root-cause analysis for consumer complaints, and chargeback compliance mechanisms
• Lead preparations for consumer compliance examinations and audits, managing project plans, scoping, timelines, and deliverables for regulatory remediation efforts
• Own, update, and operationalize consumer compliance policies, ensuring alignment with evolving federal (CFPB, FTC, OCC/FDIC standards) and state regulations
• Partner with product, operations, legal, and customer support teams to integrate consumer protection controls into product rollouts and customer communication workflows
• Provide secondary support for broader compliance program initiatives, including BSA/AML policy alignment, executive committee reporting, and ad hoc regulatory submissions
• Perform ad hoc special projects as required

What you bring

• 3+ years of compliance experience in a financial services, fintech, or banking environment
• Demonstrated subject matter expertise in Reg E (electronic fund transfers, error resolution procedures, prepaid card rules, and credit card compliance) and UDAAP risk frameworks
• Direct experience managing consumer complaint trends, conducting UDAAP risk assessments, and refining consumer-facing operational processes
• A proven track record supporting regulatory examinations, internal audits, and executing formal regulatory remediation plans
• Working knowledge of broader financial regulatory frameworks, including BSA/AML and state-level consumer protection statutes
• Experience collaborating with product, customer operations, and engineering teams to implement regulatory requirements into workflows
• Comfort operating with autonomy in a fast-paced environment where procedures may need to be built from scratch

Nice to have

• Familiarity with banking regulators and examination processes

What we offer

• Competitive salary
• 401(k) plan with employer match
• Eligible for company-sponsored group health, dental, vision, and life/disability insurance
• Attractive annual leave entitlement including birthday and work anniversary
• Flexible work hours and hybrid setup
• Internal mobility program offering career development opportunities

About Crypto.com

Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.