Consumer Compliance Manager - UDAAP and Reg E focused

As a Consumer Compliance Manager at Crypto.com, you lead and strengthen the U.S. consumer compliance program and exchange operations. This is a high-ownership, hands-on role for someone with deep experience in consumer protection laws, Regulation E, and UDAAP compliance. You design, audit, and execute consumer compliance controls across product offerings including credit, prepaid, and digital asset transactions, while supporting broader regulatory initiatives and BSA/AML program alignment.

What you'll do

• Own and maintain the U.S. Consumer Compliance framework, serving as the subject matter expert on Reg E (EFTs, error resolution, unauthorized transfers, chargebacks, notice disclosures) and UDAAP risk mitigation across all products
• Conduct ongoing compliance reviews of consumer-facing flows, terms of service, disclosures, promotional materials, and product features to identify and prevent potential UDAAP issues
• Oversee and enhance Reg E error resolution timelines, root-cause analysis for consumer complaints, and chargeback compliance mechanisms
• Lead preparations for consumer compliance examinations and audits, managing project plans, scoping, timelines, and deliverables for regulatory remediation efforts
• Own, update, and operationalize consumer compliance policies, ensuring alignment with evolving federal (CFPB, FTC, OCC/FDIC standards) and state regulations
• Partner with product, operations, legal, and customer support teams to integrate consumer protection controls into product rollouts and customer communication (RFI) workflows
• Provide secondary support for broader compliance program initiatives, including BSA/AML policy alignment, executive committee reporting, and ad hoc regulatory submissions
• Perform ad hoc special projects as required

What you bring

• 3+ years of compliance experience in a financial services, fintech, or banking environment
• Demonstrated subject matter expertise in Reg E (electronic fund transfers, error resolution procedures, prepaid card rules, and credit card compliance) and UDAAP risk frameworks
• Direct experience managing consumer complaint trends, conducting UDAAP risk assessments, and refining consumer-facing operational processes
• Proven track record supporting regulatory examinations, internal audits, and executing formal regulatory remediation plans
• Working knowledge of broader financial regulatory frameworks, including BSA/AML and state-level consumer protection statutes
• Experience collaborating with product, customer operations, and engineering teams to implement regulatory requirements into workflows
• Comfort operating with autonomy in a fast-paced environment where procedures may need to be built from scratch
• Familiarity with banking regulators and examination processes

What we offer

• Competitive salary
• Attractive annual leave entitlement including birthday and work anniversary
• 401(k) plan with employer match
• Company-sponsored group health, dental, vision, and life/disability insurance
• Flexible work hours and hybrid setup
• Internal mobility program offering diverse career alternatives

About Crypto.com

Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating cryptocurrency adoption through innovation and empowering the next generation of builders, creators, and entrepreneurs.