CRM Executive -– Blockchain & Crypto Exchange

As a CRM Executive at Kooz Advisors And technologies, you manage customer relationships and provide excellent support to users of our blockchain and cryptocurrency exchange platform. You handle customer queries, follow-ups, account-related concerns, and CRM activities while ensuring a smooth customer experience.

What you'll do

• Handle customer queries through calls, email, chat, and support channels
• Assist users with account registration, verification, deposits, withdrawals, and transactions
• Understand and resolve customer concerns related to the crypto exchange platform
• Maintain and update accurate customer information in the CRM system
• Track customer interactions, complaints, follow-ups, and resolutions
• Coordinate with Customer Support, Compliance, KYC, Technical, and Operations teams
• Follow up with customers regarding pending queries and ensure timely resolution
• Escalate technical, transaction, or compliance-related issues to the appropriate team
• Maintain customer satisfaction and build strong long-term customer relationships
• Prepare daily and weekly CRM reports and track customer-related activities
• Educate customers on platform features and basic cryptocurrency-related processes
• Follow company policies, KYC/AML procedures, data privacy requirements, and security guidelines

What you bring

• Excellent verbal and written communication skills
• Good customer relationship management skills
• Basic knowledge of Blockchain and Cryptocurrency
• Good follow-up and problem-solving skills
• Basic knowledge of CRM software
• Good MS Excel and Google Sheets knowledge
• Ability to work in rotational shifts
• Willingness to learn new blockchain and crypto technologies
• Any graduate qualification or 0-2 years of experience; freshers with good communication skills and interest in Blockchain/Crypto can apply

Nice to have

• Previous experience in CRM, Customer Support, Telecalling, FinTech, or Crypto Exchange

What we offer

• Cell phone reimbursement
• Flexible schedule
• Paid sick time
• Paid time off
• Provident Fund