Customer Product Engineer, EMEA

As a Customer Product Engineer at Alchemy, you work closely with customers in the Account Abstraction and Wallet Services space to ensure they get maximum value from the platform. You manage relationships from onboarding through ongoing success, resolve technical issues promptly, and feed customer insights directly into product decisions. This role suits someone with a technical background who wants to bridge customer needs and product development.

What you'll do

• Provide hands-on technical support within the Account Abstraction product vertical
• Deliver a stellar customer experience and ensure prompt resolution of questions and requests
• Scale support through internal tooling, runbooks, and contributions to developer experience improvements
• Understand customer needs, challenges, and goals, and work to meet them
• Identify gaps and new features to build, partnering with internal teams to drive long-term solutions
• Be the voice of the customer, advocating for their needs across the organisation
• Build and maintain ongoing relationships with complex stakeholders, both internally and externally
• Work in a quickly changing environment
• Drive customer referrals and expand business through existing relationships

What you bring

• 1+ years of experience in a software development role
• A technical degree
• Experience and interest in Account Abstraction and Wallet Services
• Strong analytical skills
• Ability to understand and troubleshoot complex technical issues
• Strong communication skills with internal and external stakeholders
• Excellent people skills to monitor and measure customer performance
• Interest in technology, blockchain, and crypto

Nice to have

• Experience with blockchain
• Track record of founding a company or building side projects
• Experience working in startups

What we offer

• Private health insurance
• Gym reimbursement
• Commuter benefits
• Flexible time off
• In-office group meals
• Learning and development stipend
• Company-sponsored conferences and events
• Books and audiobook subscription with Bookster

About Alchemy

Alchemy is a platform that helps developers and businesses build with blockchain and crypto. The Customer Engineering team works across product verticals to ensure users maximize value from the platform.