Customer Success Manager - French Speaking

As a Customer Success Manager at ComplyAdvantage, you will manage a portfolio of French-speaking customers through their entire lifecycle with our SaaS-based anti-money laundering platform. You'll be the trusted advisor and dedicated contact for your clients, helping them achieve their compliance and financial crime prevention goals while feeding customer insights back to our product team.

What you'll do

• Manage a portfolio of strategic French-speaking customers throughout the entire lifecycle, from onboarding and training to adoption and ongoing success
• Be the dedicated contact and own the overall relationship with your clients
• Ensure an implementation plan is in place for each new customer and take responsibility for successful onboarding, working with their technology, compliance, and risk teams
• Provide proactive support to clients by helping them increase adoption, improve utilization, and minimize churn while ensuring renewal
• Respond to client queries and coordinate across ComplyAdvantage teams to solve their problems
• Drive cross-sell and upsell opportunities, expanding contract revenue in conjunction with the sales and account management team
• Shape the product roadmap based on customer feedback
• Support and drive new feature roll-outs, including training for customers and internal teams, drafting client communications, and creating supporting materials
• Contribute to market development work by collaborating with marketing on high-quality content and with the product team to define future requirements
• Function as the voice of the customer, providing internal feedback on how ComplyAdvantage can better serve its customers

What you bring

• French language proficiency at a native or near-native level
• A passion for customer success, with a focus on helping them achieve positive business outcomes
• Comfort working with C-Suite stakeholders to understand their objectives and align our solutions to their needs
• Ability to handle objections politely and confidently, working collaboratively toward mutually beneficial outcomes
• An interest in technology and a basic understanding of APIs and cloud platforms
• Strong self-direction, proactive problem-solving, and the ability to execute independently
• Strong process management skills and the ability to manage a varied workload with multiple deadlines
• Excellent relationship management skills and the ability to coordinate across teams and build consensus
• Ideally 2-4 years in a similar or adjacent customer-facing role, with proven experience working with mid-market accounts in a B2B environment
• Ideally previous project management experience and experience working in a start-up

What we offer

• Equity to give you a stake in what we are building
• Unlimited time off policy to promote work-life balance and well-being
• Annual learning budget to support your professional growth
• Budget to set up your home office upon joining
• Enhanced parental leave and childcare benefits
• Life insurance and medical coverage through BUPA, including pre-existing conditions
• Pension contribution through The People's Pension

About ComplyAdvantage

ComplyAdvantage empowers businesses to eliminate financial crime through AI, a unified compliance platform, and an extensive partner ecosystem. More than 3,000 enterprises across 75 countries rely on its end-to-end platform and the world's most comprehensive financial crime risk intelligence. The company is headquartered in London with global hubs in New York, Lisbon, Singapore, and Cluj-Napoca, and is backed by Balderton Capital, Index Ventures, Ontario Teachers' Pension Plan, Goldman Sachs, and Andreessen Horowitz.