Deployment Strategist

As a Deployment Strategist at Chainalysis, you own the pre and post-sale relationship for a portfolio of strategic accounts in West and Southern Africa. You lead deployments, drive adoption, and act as the technical advisor customers rely on when the stakes are high. You translate complex compliance and investigative workflows into working solutions on the blockchain intelligence platform. The role suits someone equally comfortable advising a customer's compliance team or engaging government agencies in executive reviews.

You must be based in or willing to relocate to Johannesburg.

What you'll do

• Own onboarding and deployment for strategic accounts, building adoption plans with clear success criteria
• Advise compliance, investigations, and executive stakeholders as their primary technical point of contact
• Deliver product training, workshops, and enablement that turn new users into confident daily users
• Translate customer workflows and pain points into solution designs, integrations, and platform configurations
• Monitor usage and engagement trends to surface expansion opportunities and early churn risk, and act on both
• Partner with Sales on renewals, expansion, and account strategy, contributing directly to retention and growth targets
• Collaborate with Support, Product, and Engineering to resolve escalations and channel structured field feedback into the roadmap
• Represent the company at industry events, customer forums, and conferences across the region
• Contribute to team playbooks and documentation that scale how you serve customers

What you bring

• 5+ years in customer-facing roles at a high-growth technology company: customer success, solutions architecture, presales, technical account management, or enterprise consulting
• A track record of owning enterprise accounts, including managing senior and executive stakeholders through complex, multi-month deployments
• Working knowledge of cryptocurrency and blockchain: how transactions, wallets, exchanges, and stablecoins work, and how they intersect with AML, compliance, or investigative workflows
• Exceptional written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences
• Professional fluency in English
• Comfort with technical concepts such as APIs, data analysis, and logic-based workflows, with and without AI agents
• Demonstrated ability to operate independently in a fast-paced, ambiguous environment with a high degree of ownership

Nice to have

• Direct experience in financial crime, AML/CFT, fraud, law enforcement, or financial regulation
• Hands-on experience with blockchain intelligence or analytics tooling
• Relevant certifications such as CAMS or CCI
• Experience supporting public sector customers or financial institutions in Africa
• An additional European or Arabic language

About Chainalysis

Chainalysis is the blockchain data platform, making it easy to connect the movement of digital assets to real-world services. Powered by deep blockchain data and AI, organizations investigate illicit activity, manage risk exposure, and develop innovative market solutions built on the industry's most trusted blockchain intelligence.