Director/Head of Financial Crimes Investigations, North America

Crypto.com is seeking an experienced and strategic leader to join the compliance team as the North America Head of Financial Crimes Investigations. In this critical role, you will manage an experienced group of investigators conducting complex sanctions/AML and fiat/crypto investigations, filing suspicious activity reports, and proactively identifying risks and typologies. You will ensure robust defenses against money laundering, terrorist financing, fraud, sanctions violations, and other illicit financial activities while ensuring compliance with global regulatory requirements and industry best practices. Reporting directly to the Head of Financial Crimes, you will work with senior leadership, regulators, and internal stakeholders to safeguard the firm's integrity and reputation.

What you'll do

• Manage the end-to-end review, investigation, and disposition of Level 2 escalated cases and Suspicious Activity Report (SAR) filing processes for North American entities, leading and mentoring a team of experienced investigators to the highest regulatory standards.
• Oversee investigations leveraging traditional AML transaction monitoring alongside advanced blockchain analytics software such as Chainalysis and TRM Labs to trace customer blockchain transaction activity and identify suspicious fund flows, sanctions evasion, or mixing services.
• Continuously support the local Money Laundering Reporting Officer (MLRO) and BSA/Compliance Officer by supporting responses to regulatory inquiries, examinations, internal audits, and law enforcement requests involving digital assets and complex financial crime.
• Partner with Data Science, Engineering, and Compliance teams to evaluate the performance of transaction monitoring rule sets, providing feedback to refine detection scenarios, optimize alert efficiency, and ensure coverage of emerging money laundering and terrorist financing typologies.
• Develop, monitor, and report on a suite of Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) for internal stakeholders and executive leadership, proactively analyzing trends in suspicious behavior to guide programmatic adjustments.
• Oversee service level agreements and quality indicators to ensure consistent team performance, forecast staffing requirements, drive recruitment of investigative talent, and develop robust training programs.

What you bring

• 5+ years of relevant experience in AML/CFT investigations, transaction monitoring, customer due diligence, and risk assessment.
• 3+ years of experience in a leadership or people management role, building and scaling teams within a crypto exchange, digital asset fintech, or complex financial institution.
• Extensive, hands-on experience managing complex crypto and fiat transactional investigations, including drafting and reviewing SARs to FinCEN/FinTRAC and other regulatory standards.
• Direct experience utilizing blockchain analytics tools such as Chainalysis and TRM Labs, and enterprise case management platforms.
• Broad and deep understanding of financial crime typologies specific to virtual currencies, including darknet markets, ransomware, pig butchering scams, unhosted wallets, and mixing services.
• Strong operational focus with the ability to structure ambiguous problems, manipulate data, and synthesize actionable insights for executive reporting.
• Excellent written and verbal communication skills with the ability to translate complex crypto and compliance issues for both technical and non-technical audiences.

Nice to have

• Professional certifications such as CAMS, CFE, CFCS, or specialized blockchain compliance certifications such as CCAS or CRC.

What we offer

• Competitive salary
• Attractive annual leave entitlement including birthday and work anniversary leave
• 401(k) plan with employer match
• Eligible for company-sponsored group health, dental, vision, and life/disability insurance
• Flexible work hours and hybrid setup
• Internal mobility program offering diverse career alternatives
• Remote work option

About Crypto.com

Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs.