E-Commerce Support Specialist

As an E-Commerce Support Specialist at ComplyAdvantage, you own the end-to-end account provisioning process for the E-commerce team on a six-month contract. You'll bridge the gap between manual provisioning and full automation, ensuring new customers gain immediate access to their environment and that access is promptly removed when accounts churn.

What you'll do

• Manually create and configure environments for new E-commerce trial members and paying customers to ensure immediate access.
• Monitor customer churn and trial cancellations to immediately deactivate environments, preventing unauthorized access.
• Act as the functional expert for account access issues, responding to customer inquiries when they cannot reach their environments.
• Investigate and resolve technical blockers in the provisioning flow using internal tools.
• Coordinate with engineering and support teams to escalate and resolve systemic access bugs.
• Document the manual provisioning workflows to create repeatable playbooks.
• Use AI tooling such as Gemini or Claude to draft communications for customers regarding their account status and access instructions.
• Identify repetitive tasks within the provisioning lifecycle that are candidates for future automation.
• Flag potential competitors and partners requesting trial access, either denying access or routing requests to the appropriate internal team.

What you bring

• Technical support or operations background with an understanding of user lifecycle management.
• Comfort working across multiple SaaS applications and an instinct for how tools should integrate.
• Strong written English for professional customer-facing support and documentation.
• A highly organized, process-oriented mindset, with the ability to build systems out of manual chaos.

What we offer

• Base salary of $30,000-$35,000 plus equity and benefits.
• Six-month contract role.

About ComplyAdvantage

ComplyAdvantage empowers businesses to eliminate financial crime through AI, a unified platform, and an extensive partner ecosystem. More than 3,000 enterprises across 75 countries rely on the end-to-end platform and world-class financial crime risk intelligence, with automation capabilities that help organizations automate up to 95% of KYC, AML, and sanctions reviews. The company is headquartered in London with global hubs in New York, Lisbon, Singapore, and Cluj-Napoca, and is backed by Balderton Capital, Index Ventures, Ontario Teachers' Pension Plan, Goldman Sachs, and Andreessen Horowitz.