E-Commerce Support Specialist (Graduate)

As an E-Commerce Support Specialist at ComplyAdvantage, you join the E-commerce team on a six-month contract to own the end-to-end account provisioning process. You ensure new customers gain immediate access to their environment and that access is promptly removed when accounts churn. This role brings structure to a currently manual, evolving workflow and helps lay the groundwork for full automation.

What you'll do

• Manually create and configure environments for new E-commerce trial members and paying customers to ensure immediate access.
• Monitor customer churn and trial cancellations to immediately deactivate environments, preventing unauthorized access.
• Act as the functional expert for account access issues, responding to customer inquiries when they cannot reach their environments.
• Investigate and resolve technical blockers in the provisioning flow using internal tools such as Mesh and Pylon.
• Coordinate with engineering and support teams to escalate and resolve systemic access bugs.
• Document the manual provisioning processes to create repeatable playbooks.
• Use AI tooling such as Gemini or Claude to draft communications for customers regarding their account status and access instructions.
• Identify repetitive tasks within the provisioning lifecycle that are candidates for future automation.
• Flag potential competitors and partners requesting trial access, either denying access or routing the request to the appropriate internal team.

What you bring

• A technical support or operations background with an understanding of user lifecycle management.
• Comfort working across multiple SaaS applications and an instinct for how tools should integrate.
• Strong written English for professional customer-facing support and documentation.
• A highly organized, process-oriented mindset with an enjoyment of building systems out of manual chaos.

What we offer

• Base salary of 30,000-35,000 RON for the six-month contract.
• Equity and benefits.

About ComplyAdvantage

ComplyAdvantage helps more than 3,000 enterprises across 75 countries eliminate financial crime through an end-to-end platform and the world's most comprehensive financial crime risk intelligence. Backed by Balderton Capital, Index Ventures, Ontario Teachers' Pension Plan, Goldman Sachs, and Andreessen Horowitz, the company is headquartered in London with global hubs in New York, Lisbon, Singapore, and Cluj-Napoca.