Engineering Operations Specialist - Consumer

As an Engineering Operations Specialist on the Consumer team at Kraken (Payward), you are the operational engine keeping engineering teams aligned and informed. You build automations, tracking and metrics that reduce manual work, improve visibility into engineering activity, and turn repeatable processes into reliable software. You work closely with engineers, engineering managers and teams across the business to identify friction and turn feedback and operational data into scalable solutions.

What you'll do

• Help engineering teams execute faster by owning the processes and tooling that remove friction
• Use AI and automation in your day-to-day work to solve real problems for the teams you support
• Administer Jira and Confluence including configuration, workflows, permissions and automations
• Own the triage and intake process so work reaches engineering properly routed and to standard
• Keep roadmaps healthy and run weekly delivery reporting to leadership
• Own the quality of engineering metrics data including team definitions, ownership records and tool configuration

What you bring

• 3+ years of experience in operations, process, or tooling roles, with one major experience shipping something meaningful
• Hands-on Jira administration covering boards, workflows, schemas, permissions and custom fields
• Real deliberate use of AI in day-to-day work, knowing when and how to apply it and building with it
• Systematic thinking to see how processes and systems connect and where changes break downstream
• Ability to turn vague requests from senior stakeholders into scoped work and confidently turn things down when that is the right call
• Strong written communication skills and ability to document processes clearly
• Genuine interest in operations, internal tooling and developer experience
• Curiosity and willingness to learn new tools and frameworks
• Exposure to engineering metrics, developer productivity data or DORA metrics

Nice to have

• Familiarity with crypto, having used Kraken or similar products and understanding the space
• Experience building Jira automation rules or Rovo agents
• SQL and/or experience with TypeScript and scripting languages
• Experience building Slack workflows or integrations
• Familiarity with Slack, Jira or GitLab APIs
• Exposure to localisation, QA or compliance processes
• Experience working in a remote or distributed team

About Kraken (Payward)

Payward is the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks. Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions globally, offering spot trading, margin, futures, staking and OTC services for both individual investors and institutional clients.