[Fiat] Fiat Operations Specialist - Brazil

As a Fiat Operations Specialist at Bybit, you will own the integration and management of local payment methods for BRL deposits and withdrawals on one of the world's leading cryptocurrency exchanges. You will collaborate closely with product, compliance, and tech teams to improve the fiat on and off-ramp experience, working with Brazilian banks, payment service providers, and card processors to build a smooth, intuitive user experience aligned with regulatory requirements.

What you'll do

• Own and manage BRL on/off-ramp channels end-to-end, ensuring availability, performance, and reliability.
• Serve as the primary point of contact for Brazilian banks, payment vendors, payment service providers (PSPs), card processors, and other fiat partners, managing relationships, negotiations, and day-to-day communication to ensure reliable and efficient payment channels.
• Lead and coordinate technical integrations with local banks and payment gateways, working alongside engineering and product teams to ensure seamless implementation and ongoing maintenance of payment infrastructure.
• Ensure seamless user access to fiat products, minimizing friction in deposits and withdrawals.
• Monitor and manage the end-to-end operational process for fiat on and off-ramps, ensuring smooth transactions and rapid issue resolution for users.
• Identify emerging trends in user preferences and regulatory changes in Brazil to adapt the platform accordingly.
• Work closely with Customer Support to resolve user issues related to deposits, withdrawals, and transaction status, including handling workflows and tickets raised by the CS team related to fiat operations.
• Maintain strong relationships with banking partners, payment service providers, card processors, and other fiat partners.
• Ensure liquidity and operational stability of BRL fiat flows and payment channels.
• Use data and metrics to optimize payment integrations, minimize friction for users, and enhance the overall user experience.
• Work closely with the product team to improve the overall user experience of fiat on and off-ramp processes. Provide insights and feedback based on user behavior, transaction data, and customer feedback to inform product enhancements that improve payment flow, reduce friction, and increase user satisfaction.
• Support fiat on/off-ramp operations for additional currencies such as ARS and others, as applicable.
• Monitor daily fiat operations, ensuring accurate processing, timely settlements, and proper reconciliation between internal systems and external partners.
• Coordinate card and payment infrastructure partners for Brazilian users, ensuring smooth operation of payment flows, supporting issue resolution and complaints handling, and actively participating in the design and improvement of these processes.
• Maintain and improve operational controls including limits, reconciliation routines, cut-off times, and monitoring alerts.
• Identify, investigate, and resolve operational incidents, ensuring proper escalation and root cause analysis.
• Keep SOPs, runbooks, and operational documentation up to date and aligned with actual processes.
• Collaborate cross-functionally with Product, Technology, Risk, and Compliance teams to improve fiat infrastructure and processes.
• Act as a key advocate for the user experience, ensuring that payment-related touchpoints are designed to be intuitive, frictionless, and aligned with user needs and expectations.

What you bring

• 3+ years of experience in payment operations, banking, or fintech in Brazil.
• Demonstrated experience in the payments or banking industry, with a strong understanding of the Brazilian financial ecosystem, local payment rails, and banking operations.
• Hands-on experience coordinating technical integrations with banks and payment providers; ability to bridge communication between technical and business teams.
• Familiarity with Brazilian financial regulations, anti-money laundering practices, KYC compliance, and payment industry standards.
• Strong project management skills, with the ability to lead multiple initiatives and meet deadlines in a fast-paced environment.
• An analytical mindset with a proactive approach to identifying issues and implementing effective solutions.
• Excellent verbal and written communication skills, with the ability to work cross-functionally and liaise with internal and external stakeholders including banks and vendors.
• Fluency in both English and Portuguese, written and verbal.

What we offer

• Study Growth Fund to support your professional development and continuous learning.
• Internal events including team-building activities, workshops, and collaboration opportunities.
• Global collaboration as part of a diverse, international team working alongside colleagues from around the world.
• Career advancement opportunities within a rapidly expanding global company.
• Internal mobility and long-term development opportunities to build your career path with us.

About Bybit

Established in 2018, Bybit is one of the world's leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. The platform delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3, backed by world-class technology and recognized as one of the most trusted and transparent platforms in the digital asset industry.