Global Investigator (EMEA)

As a Global Investigator on TRM Labs' triage team, you are the first line of operational defense in a fast-moving crypto disruption pipeline. You will process inbound complaint data, validate outputs from TRM's AI investigation platform, and route cases into investigative pipelines that result in frozen scam proceeds and seized assets. Your decisions turn complaints into freezes, takedowns, recovery handoffs, legal-process drafts, victim notifications, or closures.

What you'll do

• Validate and route hundreds of complaint dispositions per week, feeding a live asset-recovery pipeline.
• Catch AI errors that matter, such as false positives, merged syndicates, and misclassified scam patterns, before they propagate downstream.
• Enrich complaint selectors using a stack of more than forty commercial data-source integrations.
• Take the highest-priority complaints beyond disposition: trace funds through consolidation wallets to regulated exchanges or other actionable endpoints.
• Own clean shift handoffs so the around-the-clock operation never drops a lead, providing EMEA-hours coverage that keeps the queue moving while colleagues in other regions are offline.
• React quickly to incoming complaint surges and live takedown events.
• Participate in a formal on-call rotation for high-priority events such as hacks and law-enforcement support, with weekly rotation and occasional weekend coverage as needed.

What you bring

• 4 or more years of investigative or analytical experience in the public or private sector, including hands-on blockchain analysis.
• Demonstrated experience tracing funds across chains and attributing addresses to real-world actors, including the judgment to tell an unattributed service from a privately controlled wallet.
• Experience building or contributing to cases that led to a freeze, seizure, arrest, or takedown.
• Strong AI fluency: comfort using AI tools as a daily co-pilot, plus the judgment to know when they are wrong.
• Comfort operating in a fast-paced, fluid environment where the project's scope and emphasis may shift quarter to quarter.
• Strong written and verbal communication.

What we offer

• Standard business hours in your local time zone, with coordination for handoffs on time-sensitive items across global teammates.

About TRM Labs

TRM Labs is a Series C company with $220M in total funding, backed by Goldman Sachs, Bessemer, Y Combinator, Thoma Bravo, and others. TRM provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime by tracing illicit activity, building cases, and constructing operating pictures of threat networks. Headquartered in San Francisco, TRM operates as a distributed-first company with hubs in Los Angeles, San Francisco, New York, Washington D.C., London, and Singapore.