Global Investigator (Triage)

As a Global Investigator on the triage team at TRM Labs, you are the first line of operational defense in a fast-moving crypto disruption pipeline. You process inbound complaint data, validate outputs from our AI investigation platform, and route cases into investigative pipelines that result in frozen scam proceeds and seized assets. Your disposition decisions turn complaints into freezes, takedowns, recovery handoffs, legal-process drafts, victim notifications, or case closures.

What you'll do

• Validate and route hundreds of complaint dispositions per week, feeding a live asset-recovery pipeline.
• Catch AI errors that matter, such as false positives, merged syndicates, and misclassified scam patterns, before they propagate downstream.
• Enrich complaint selectors using a stack of more than forty commercial data-source integrations.
• Own clean shift handoffs so the around-the-clock operation never drops a lead, providing EMEA-hours coverage that keeps the queue moving while colleagues in other regions are offline.
• React quickly to incoming complaint surges and live takedown events.
• Respond to formal on-call rotations for high-priority events, such as hacks and law-enforcement support, with weekly rotation and occasional weekend coverage as needed.

What you bring

• Investigative or analytical experience in the private or public sector (one to three years is acceptable).
• Strong AI fluency, meaning comfort using AI tools as a daily co-pilot, plus the judgment to know when they are wrong.
• Excitement to deepen blockchain analysis skills.
• Comfort operating in a fast-paced, fluid environment where project scope and emphasis may shift quarter to quarter.
• Strong written and verbal communication.

About TRM Labs

TRM Labs is a Series C company with $220M in total funding, backed by Goldman Sachs, Bessemer, Y Combinator, and Thoma Bravo, providing AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. Headquartered in San Francisco, TRM operates as a distributed-first company with hubs in Los Angeles, New York, Washington D.C., London, and Singapore.