Head of Managed Services

As Head of Managed Services at Ripple, you own the delivery, performance, and growth of the Hedge Accounting managed services practice, spanning FX and Interest Rate Risk management. You lead a team of Derivative Accountants and Managers, accountable for client satisfaction, delivery quality, staffing, and the workflows that enable consistent execution. Beyond running today's practice, you'll shape its future by bringing AI and automation into team delivery, partnering with Product Management on evolving client needs, and expanding the value clients realize across Ripple's broader platform.

What you'll do

• Own the day-to-day operating model from trade capture through close, disclosure, and audit response across FX and Interest Rate programs.
• Lead Hedge Accounting Managers and Derivative Accountants; own hiring, organizational design, and workforce planning.
• Drive resource planning and capacity forecasting; set and hold the team accountable to delivery KPIs.
• Identify and introduce AI and automation that make the team faster and more scalable; own the practice's AI roadmap.
• Set the practice's technical standards and methodology for FX and Interest Rate hedge programs; serve as final escalation for issues the SME cannot resolve.
• Set performance expectations, coach, and give feedback that builds both technical depth and delivery discipline.
• Develop each Manager's technical and people leadership so routine decisions get made without your involvement.
• Build the team's fluency with AI-enabled tools and new ways of working.
• Serve as a practice technical expert on ASC 815 and IFRS 9 hedge accounting across FX and Interest Rate risk.
• Act as escalation point for novel, contested, or high-risk questions and step into audit conversations personally when required.
• Track FASB and IASB developments and keep the practice ahead of upcoming changes.
• Partner with Product Management, translating what you see across the practice into clear guidance on current and future client needs.
• Represent the client's evolving needs in product planning.
• Identify and lead expansion opportunities that help clients realize value across Ripple's broader portfolio beyond hedge accounting managed services.
• Serve as senior escalation point for the most complex client, audit, and accounting matters.
• Build strategic relationships with client treasury, accounting, and finance leadership.
• Partner with Product, Implementation, and Customer Success on platform capabilities and service design; with Sales and Renewals on growth and retention.
• Represent Managed Services in internal reporting on portfolio health and performance.

What you bring

• CPA and/or advanced degree in Accounting or Finance.
• 15+ years of progressive accounting experience, including 10-12+ years in derivative instruments and hedge accounting under ASC 815 and IFRS 9, spanning FX and Interest Rate risk.
• 7+ years managing accounting and finance teams, including managing managers.
• Proven operational leadership of a service practice: staffing, capacity planning, KPIs, workflow design.
• Deep, current fluency in ASC 815 and IFRS 9, able to independently defend complex, contested positions.
• Strong grasp of FX instruments (forwards, options, cross-currency swaps) and Interest Rate instruments (swaps, caps, floors, collars).
• A point of view on where AI genuinely changes service delivery, and experience evaluating and/or deploying it in an operations or accounting context.
• Experience shaping a product roadmap in partnership with Product or Engineering, ideally in a software or platform business.
• Track record of driving account expansion, not just protecting what's already sold.
• Strong communication skills, able to make complex conclusions accessible, and able to hold ground with auditors and skeptical clients.

Nice to have

• Hedge accounting platform experience (Ripple Treasury, Chatham, Reval, FIS Quantum, or comparable TMS).

What we offer

• Competitive salary, bonuses, and equity.
• Competitive benefits covering physical and mental healthcare, retirement, family forming, and family support.
• Employee giving match.
• Mobile phone stipend.
• R&R days to rest and recharge.
• Generous wellness reimbursement and weekly onsite and virtual programming.
• Generous vacation policy - work with your manager to take time off when you need it.
• Industry-leading parental leave policies and family planning benefits.
• Catered lunches, fully-stocked kitchens with premium snacks and beverages, and frequent team events.
• Professional development budget to support learning.
• In-office collaboration for moments that matter, with managers and teams given flexibility to decide which 10+ days a month they come in.
• Bi-weekly all-company meetings with business updates and ask-me-anything discussions with leadership.
• Team offsites, team bonding activities, and happy hours.

About Ripple

Ripple builds crypto solutions for financial institutions, businesses, governments, and developers to improve the global financial system and create greater economic fairness and opportunity. The company operates through experienced industry leaders in a fast-paced environment where every employee is respected, valued, and empowered.