Head of VIP - Asia

As Head of VIP, Asia at Kraken, you lead and grow the platform's VIP presence across the region in a player-coach role. You build and lead a high-performing team while personally owning strategic client relationships, originating new business, and shaping the regional growth playbook. You set the standard for how Kraken serves, retains, and grows its most valuable private clients in Asia, equally comfortable in senior client meetings, building introducer networks, coaching relationship managers, hosting VIP events, and partnering internally to remove barriers to high-value business.

What you'll do

• Lead, coach, and develop VIP relationship managers in Asia; establish clear standards for client coverage, pipeline management, service quality, and commercial performance.
• Build the operating model for VIP growth across Asia, including territory coverage, account segmentation, referral strategy, events, and performance reporting.
• Own regional AOP growth, net deposits, client assets, trading volume, retention, and revenue performance.
• Build a repeatable pipeline of qualified high-value clients through direct outreach, referrals, introducers, family offices, proprietary trading firms, OTC desks, miners, project treasuries, and high-volume traders.
• Represent the voice of Asia's VIP client base internally; identify competitive threats, regional market dynamics, product gaps, and opportunities that influence where private-client capital trades.
• Own and grow Kraken's most strategically important private client relationships across Asia, bringing the full VIP offering including trading, asset management, and other services to market locally within Kraken's compliance and risk framework.
• Serve as the senior relationship owner for Kraken's largest and most strategically important private clients across Asia.
• Bring Kraken's VIP and private-client offering to market locally, including spot, margin, futures, OTC execution, earn and yield opportunities, lending, and tailored benefits.
• Build trusted, durable relationships while ensuring every client interaction and commercial initiative operates within Kraken's licensing, compliance, and risk framework.
• Develop Kraken's presence in Asia's VIP trading and investor communities, including private trading groups, investor clubs, KOL and trader networks, and closed-door investor circles.
• Design and lead high-quality regional programming, including VIP dinners, trader meetups, conference-adjacent events, and partner activations, in collaboration with Marketing and Regional teams.
• Build and manage introducer and referral partnerships that create a durable source of qualified VIP opportunities.
• Partner with Product, Marketing, Compliance, Banking, Client Service, and Operations to launch regional growth initiatives and improve the client experience.

What you bring

• 7+ years of experience in VIP relationship management, private banking, brokerage, private-client sales, account management, or business development, including meaningful experience in crypto or digital assets.
• Demonstrated people leadership experience, with the judgment and practical coaching ability to lead a small team while remaining hands-on with strategic clients and revenue opportunities.
• A strong personal network among Asia's crypto high-net-worth individuals, traders, family offices, OTC desks, funds, or trading communities. Experience across Greater China, Hong Kong, Taiwan, or Singapore is especially valuable.
• A proven record of personally originating and converting new business, not solely servicing an existing client book.
• Deep knowledge of crypto market structure and trading solutions, including spot, margin, futures, OTC, lending, tokenized equities, and yield or earn products.
• Strong commercial judgment and comfort managing KPIs including assets on platform, net deposits, revenue, trading volume, retention, pipeline conversion, and client portfolio growth.
• Native or near-native Mandarin and fluent English.
• Comfort operating across multiple regulated Asian jurisdictions, with sound judgment on when to engage Compliance and Risk partners early.
• Willingness to travel up to 30% across the region for strategic client meetings, events, and conferences.

About Kraken and Payward

Payward is the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services, and CF Benchmarks. Kraken, founded in 2011, is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions globally. It offers spot trading, margin, futures, staking, and OTC services for both individual investors and institutional clients.