IT & Security Support Analyst

As an IT & Security Support Analyst at OpenZeppelin, you join the Security and IT team of a leader in blockchain security. You help safeguard infrastructure, ensure compliance, and enable our distributed team with secure and efficient IT solutions. This role offers hands-on experience across security tooling, compliance frameworks, and IT operations while working alongside senior engineers who mentor you in best practices.

What you'll do

• Assist in managing security tools, including endpoint security solutions such as Jamf or Intune
• Support implementation of security policies and procedures across the organization
• Help with internal security audits and compliance documentation
• Monitor system access and assist in enforcing security controls
• Participate in incident response activities and learn best practices for handling security incidents
• Help with onboarding and offboarding processes, including provisioning accounts and setting up workstations
• Provide technical support for remote employees, troubleshooting basic IT and security issues
• Maintain IT assets and document configurations
• Assist with integrations, automations, and basic scripting tasks where applicable
• Work closely with senior engineers to gain hands-on experience in IT security and compliance
• Contribute to internal security awareness initiatives

What you bring

• 1-3 years of experience in IT or security-related roles such as help desk, IT support, sysadmin, or security analyst
• Basic knowledge of cloud platforms (AWS, Google Workspace) and security tools
• Basic knowledge of security and configuration controls of AI tools (Claude, Claude Code, ChatGPT, Codex)
• Some experience with IT administration, endpoint security, or identity and access management
• Understanding of security best practices and a willingness to learn about SOC 2, ISO 27001, and compliance frameworks
• Good problem-solving skills and the ability to work in a remote-first team
• Strong written and verbal communication skills

Nice to have

• Hands-on experience with MDM solutions such as Jamf, Intune, or others
• Understanding of networking fundamentals (firewalls, VPNs, DNS)
• Certifications such as CompTIA Security+, Google IT Support, or AWS Cloud Practitioner
• Exposure to security tools such as SIEM, EDR, or vulnerability scanners
• Passion for cybersecurity and an eagerness to grow into a more senior role

What we offer

• Company gatherings around the world to meet your teammates
• Fully remote work with flexible location
• Flexible time off
• 8 weeks of paid leave for primary caregivers, 4 weeks for secondary caregivers, and a one-time $3,600 baby bonus
• Up to $500 in home office equipment support
• Medical insurance
• Learning and development opportunities
• A monthly stipend for your preferred co-working space

About OpenZeppelin

OpenZeppelin is the security standard for onchain finance, founded in 2015 with a mission to accelerate the world's transition to an open financial system. The company's open-source Contract Libraries have facilitated over $35 trillion in onchain value and are used by 10 of the top 10 tokenized money market funds and 9 of the top 10 stablecoins by market cap. OpenZeppelin combines AI-native security tooling with deep research and a decade of audit expertise to support leading institutions across the full secure development lifecycle.