Margin Specialist

As a Margin Specialist on the Middle Office Operations team at Robinhood, you manage account-level risk and operations for our margin business. You'll perform essential daily duties including analyzing and resolving margin calls, communicating with customers to resolve escalated issues, reviewing risk-based alerts, testing margin product functionality, and helping scale our processes and tools. You'll work cross-functionally with clearing, product, compliance, international, and engineering teams to improve operational efficiency and maintain high-quality standards.

What you'll do

• Review daily margin calls and execute the firm's margin sellout process
• Conduct recovery efforts across multiple entities to ensure accurate and timely reconciliation
• Leverage AI-driven initiatives to improve workflows, automate routine tasks, and enhance operational accuracy
• Serve as a subject matter expert during critical system outages or issues, participating in the weekly on-call rotation and remaining available outside standard business hours to ensure timely resolution
• Drive testing of new products and conduct routine testing for existing processes to ensure stability and compliance
• Research, prioritize, and resolve margin-related escalations in a timely and compliant manner
• Mitigate firm and customer risk through intraday alert monitoring and proactively resolve account issues
• Partner with clearing, engineering, product, and international teams to drive efficiency, enhance the margin offering, and ensure consistent onboarding and operational standards
• Monitor and manage margin interest rates, ensuring accuracy and consistency across accounts, while assisting with the implementation of negotiated and promotional rate programs
• Maintain detailed records in accordance with standard operating procedures and contribute to ongoing updates and improvements to SOPs and Help Center articles
• Ensure adherence to firm procedures and industry regulations at all times

What you bring

• Bachelor's degree or equivalent practical experience
• FINRA Series 7 and Series 63
• Understanding of equities and option strategies
• Strong understanding of Regulation T and FINRA Rule 4210, including their application to margin requirements and risk management
• Demonstrated proficiency with technology and data-driven tools, with a forward-thinking approach to automation and process improvement
• Strong analytical skills, including critical thinking and data analysis, comfortable leveraging digital tools to solve complex problems and drive efficiency
• Strong knowledge of Robinhood's products
• Experience with retail client margin calls

Nice to have

• FINRA Series 2

What we offer

• Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
• 100% paid health insurance for employees with 90% coverage for dependents
• Access to the Robinhood Employee Fund for eligible US employees to invest in a private employee fund providing exposure to Robinhood Ventures funds
• Access to AI tools and continuous AI skill-building for every employee
• Lifestyle wallet, a highly flexible benefits spending account for wellness, learning, and more
• Employer-paid life and disability insurance, fertility benefits, and mental health benefits
• Time off including company holidays, paid time off, sick time, parental leave, and more
• Exceptional office experience with catered meals, events, and comfortable workspaces

This role is based in Denver, CO; Chicago, IL; Lake Mary, FL; or New York, NY, with in-person attendance expected at least 3 days per week. Base pay depends on job-related factors including location and will be aligned to one of three compensation zones. Consult with your recruiter during the interview process for compensation details specific to your location and role eligibility for bonus opportunities and equity.

About Robinhood

Robinhood's mission is to democratize finance for all. The Middle Office Operations team provides essential support for Robinhood's trading platforms by managing central middle-office operations, ensuring transaction accuracy, and overseeing vital risk-related functions.