Market Operations Specialist

As a Market Operations Specialist at Crypto.com, you are the face of CDNA's predictive markets to B2B partners. You monitor live events in real time, flag liquidity gaps before they become problems, help clarify settlement language, and serve as a reliable point of contact when partners need answers fast. This role doesn't require a technical background—it requires someone who knows markets, communicates clearly, stays composed when things move fast, and takes pride in making partners feel taken care of.

What you'll do

• Serve as a primary point of contact for B2B partners, answering questions about market availability, contract specs, and settlement outcomes in a timely and professional manner
• Monitor live markets during active events, identifying and escalating liquidity gaps, pricing anomalies, or operational issues before they impact partners or traders
• Track live sports, political, and macroeconomic events in real time, ensuring markets stay accurate and relevant as events unfold
• Coordinate with the broader ExOps team to flag settlement edge cases, surface partner feedback, and ensure issues are routed and resolved quickly
• Maintain clear records of partner interactions and market issues, supporting the audit trail required under CFTC regulatory standards
• Contribute to weekend and evening coverage rotations, when markets are most active and partners need support most

What you bring

• 1–2 years in a client-facing operations, trading support, or market monitoring role
• Experience in sports betting, prediction markets, financial exchanges, or a related industry
• Familiarity with binary options, event contracts, or other derivatives products
• Experience working with B2B partners or institutional clients in a fast-paced environment
• Strong communication skills—you write clearly, respond quickly, and can explain complex market mechanics to non-experts
• A feel for sports and events; you understand why certain events drive engagement and you stay tuned into the storylines that matter
• Composure under pressure; when a partner is frustrated and a market is live, you reduce tension rather than escalate it
• Attention to detail without sacrificing speed; you catch anomalies in market feeds while tracking multiple priorities
• Comfort working across tools and dashboards to monitor market health; no coding required, but tech-comfort is essential

Nice to have

• Knowledge of CFTC regulations or exchange compliance basics

What we offer

• Competitive salary
• Attractive annual leave entitlement including birthday and work anniversary
• 401(k) plan with employer match
• Eligible for company-sponsored group health, dental, vision, and life/disability insurance
• Flexible work hours and hybrid setup
• Internal mobility program offering diverse career alternatives
• Rotational shifts with weekend coverage and weekday off-days provided in exchange

About Crypto.com

Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Built on a foundation of security, privacy, and compliance, the company is committed to accelerating cryptocurrency adoption and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer, more equitable digital ecosystem.