Node Support Engineer

As a Node Support Engineer at GetBlock, you join a small, strong team working hands-on with customer nodes and platform infrastructure. You'll troubleshoot technical cases, help users find solutions, keep services stable, and investigate complex incidents alongside the SRE team. Your work directly impacts the reliability of a platform used daily by thousands of developers worldwide.

What you'll do

• Handle technical tickets from the customer support team by diagnosing issues, resolving them independently, and escalating complex cases to the SRE team.
• Administer existing nodes: version upgrades, resource allocation, full resyncs, configuration tuning and optimization.
• Prepare and write configurations for launching new nodes.
• Provision and decommission nodes for customers.
• Monitor service health: node sync status, version currency, server and overall infrastructure state.

What you bring

• Strong communication skills: the ability to explain technical issues clearly, analyze problems, and propose solutions.
• Understanding of how web applications work and how to interact with them via APIs.
• Hands-on Linux experience: terminal work, remote access via SSH, resource monitoring (CPU, RAM, disk space).
• Experience with Linux system processes and logs.
• Knowledge of Bash, Python, and JavaScript.
• Experience with orchestration systems (Nomad or Kubernetes).
• Understanding of version control systems (GitLab, GitHub).
• Experience with monitoring systems (Zabbix, Grafana).

Nice to have

• Experience with Git, Docker, and Ansible.
• Knowledge of Node.js and the HashiCorp ecosystem.
• Experience with Prometheus.
• Experience with API clients such as Postman or Insomnia.

What we offer

• Shift schedule 2/2 (two days on, two days off) with 12-hour shifts, night or day.
• 15 days of annual leave and 10 days of paid sick leave.
• Coworking space and AI tools compensation to support your productivity.
• A personalized development roadmap and performance incentive bonuses tied to your impact.
• Well-being support programs.
• Fully remote work across time zones.
• Flexible holiday days that you choose and coordinate with your manager.
• Monthly town halls, Random Coffee meetings, and other events to stay connected.

About GetBlock

GetBlock is a Singapore-based Web3 and AI infrastructure platform running 1,000+ bare metal servers with global network coverage, powering blockchains, protocols, and applications at global scale. Founded in Q4 2019, GetBlock is now a top 5 Web3 infrastructure platform, focused on deeper network coverage, faster performance, and new products that advance the blockchain world.