Operations Intern (Bybit Card)

As an Operations Intern on the Bybit Card team, you will support the seamless operation of one of Bybit's core products while delivering exceptional service to our global customer base. You will manage a broad range of operational activities, gaining invaluable insights into the integration of traditional financial services with cryptocurrencies. While your primary focus will be on daily operational tasks, you will contribute to driving growth, improving user conversion, and shaping a product designed with a user-first approach. Fresh graduates with strong problem-solving skills are welcome to apply.

What you'll do

• Act as the card payment expert for the Customer Service team, ensuring SLAs are met for resolving escalated support tickets and serving as the internal go-to expert for all Bybit Card-related matters.
• Investigate and resolve issues raised by Customer Service or internal teams, including card payments, applications, rewards, and card-related usage concerns, taking a proactive approach to identify and address root causes.
• Collaborate with internal stakeholders such as developers and product teams, and external vendors to troubleshoot issues using logs, databases, and internal/external portals.
• Ensure seamless go-to-market execution for new market or product launches, including planning for internal testing, external beta releases, and preemptively identifying major issues before full launch.
• Align and interact with key stakeholders such as compliance, risk, finance, and product/tech teams to ensure optimal market operations.
• Collaborate with customer service and product teams to enhance the user experience and refine the user journey, identifying opportunities for operational and process improvements.
• Adopt a data-driven approach to analyze trends, monitor performance, and uncover potential issues for proactive resolution.
• Participate actively in product discussions, providing insights from card operations and market intelligence to suggest features or enhancements that improve the cardholder experience.
• Oversee settlement reconciliation with processors and BIN sponsors.
• Manage rewards operations, including stock monitoring, conceptualizing reward ideas, and implementing strategies to boost user retention and conversion.
• Support finance operations by initiating payment requests to vendors, reconciling invoices, and ensuring timely settlement of funds.
• Handle dispute management, including filing and managing cases with issuers, card schemes, and fraud disputes in collaboration with risk teams.
• Manage physical card stock to ensure availability and alignment with demand.
• Collaborate with AML and Risk teams to optimize processes and ensure adherence to regulatory standards, supporting regulatory reporting requirements as needed.

What you bring

• Professional, nearly fluent English (spoken, written, and reading).
• Excellent communication skills, including the ability to manage multiple stakeholders across different teams, cultural and language backgrounds, and build and maintain horizontal connections.
• An inclination for creative work, with the ability to come up with ideas to further strategic objectives and see them through to completion with minimal detailed guidance.
• A willingness to learn on the job and take on a diverse range of tasks within the operations team.
• Problem-solving acumen and readiness to handle complex operational challenges.

Nice to have

• Knowledge of card management systems, card network rules and regulations, and how they work together.
• Prior experience of 3-5 years in card operations or similar roles (fresh graduates with strong problem-solving skills are also encouraged to apply).
• Product management experience in fintech or insurtech.
• Knowledge of card issuing operations.
• Mandarin Chinese language skills.

What we offer

• Study Growth Fund to support your professional development and continuous learning.
• Internal events including team-building activities, workshops, and events designed to promote collaboration and innovation.
• Global collaboration as part of a diverse, international team working alongside colleagues from around the world.
• Career advancement opportunities within a rapidly expanding global company.
• Internal mobility and long-term development support through internal job opportunities.

About Bybit

Established in 2018, Bybit is one of the world's leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3, and is recognized as one of the most trusted and transparent platforms in the digital asset industry.