Operations Lead

As an Operations Lead at Trust Wallet, you drive operational excellence across the business. You oversee day-to-day operations, improve internal processes, coordinate cross-functional initiatives, and support scalable growth. The Customer Support Manager reports directly to you. You work in a fast-paced Web3 environment trusted by over 200 million people worldwide.

What you'll do

• Lead and optimize daily business operations to ensure efficiency and alignment with company goals
• Design, implement, and improve operational processes, workflows, and internal controls
• Partner with cross-functional teams including Product, Customer Support, Marketing, Compliance, Finance, and HR to drive execution
• Monitor operational KPIs and prepare regular reports for leadership
• Identify bottlenecks, risks, and areas for improvement, and implement practical solutions
• Manage vendor relationships and support procurement or external partnerships where relevant
• Support budgeting, resource planning, and operational forecasting
• Coordinate strategic projects and ensure timely delivery across teams
• Develop documentation, SOPs, and internal policies to support scale and consistency
• Help build a strong operational culture focused on accountability, agility, and continuous improvement
• Embed within cross-functional workflows to understand how work is being performed, identify informal dependencies and ownership gaps, and translate them into clear, repeatable operational processes
• Identify recurring operational work being absorbed by other functions, establish the appropriate processes and ownership model, and transition that work into a scalable operational structure

What you bring

• A Bachelor's degree in Business, Operations, Management, Finance, or a related field
• 5+ years of experience in operations, business management, project management, or a related function
• Experience in technology-based companies
• Strong project management and stakeholder management skills
• Excellent analytical and problem-solving abilities
• A proven ability to improve processes and manage multiple priorities effectively
• Strong communication skills and ability to work across global, remote teams
• Comfort with data, reporting, and operational planning tools
• A self-starter mindset with hands-on involvement and strong sense of ownership

Nice to have

• Experience in fintech or crypto
• Experience in a high-growth startup or scaling environment
• Familiarity with crypto wallets, blockchain ecosystems, and digital asset products
• Experience building SOPs, dashboards, and operational frameworks
• Knowledge of compliance, risk, or customer operations

What we offer

• Fully remote role with flexible working hours
• Competitive salary and benefits
• Excellent learning and career development opportunities
• Work alongside diverse, world-class talent in a truly global organization with a flat structure

About Trust Wallet

Trust Wallet is the leading non-custodial cryptocurrency wallet trusted by over 200 million people worldwide. It supports over 10 million assets across 100+ blockchains and offers a seamless, multi-chain experience backed by industry-leading self-custody technology, a vibrant community, and a growing ecosystem of partners.