Ops Manager - People Success

As Ops Manager for People Success at Morpho, you build the People infrastructure that empowers managers and team members to make good decisions autonomously. You own People products end-to-end—from identifying where managers or team members struggle, to designing solutions, rolling them out, and improving them based on feedback. This spans onboarding across geographies, compensation management, People data, and internal tools. Morpho is a leading DeFi lending protocol with over a billion in deposits, backed by a16z crypto, Paradigm, and others, and used by institutional clients including Bitwise, Galaxy, and Anchorage Digital.

What you'll do

• Own People products and projects from problem identification through rollout and iteration
• Speak regularly with managers and individual contributors to understand recurring friction and where People infrastructure is not working well
• Turn recurring questions and manual work into clearer tools, better workflows, or automation
• Improve onboarding so new joiners, managers, and other owners know what to do without constant coordination from the People team
• Help improve performance, feedback, promotion, and career processes as Morpho scales
• Build and maintain the compensation infrastructure: market data, principles, and decision tools that help managers and leadership make good decisions
• Make People information easy to find, understand, and use
• Use AI and automation wherever they can reduce repetitive work or improve the user experience
• Support sensitive People situations when specific judgment, trust, or independence is needed
• Take on new People infrastructure problems where they can create the most leverage across the organization

What you bring

• Experience in general operations (Chief of Staff, Ops Manager) or People Operations, or as a leader who has owned People topics directly
• Strong analytical and modelling skills, comfortable with numbers
• A track record of earning trust and managing stakeholders across an organization, including senior ones
• Tech-savviness: you are proactive with new tools, AI, and automation
• You reason from first principles and handle exceptions with logic rather than personal discretion
• You value simplicity and cut process where process is not needed
• You understand what makes a strong culture and carry it without trying to reinvent it
• You are resilient to feedback on topics where everyone has an opinion
• Strong ownership and autonomy
• Low ego

What we offer

• Fair, top-tier compensation
• Real flexibility
• Time together in Paris
• Great health coverage
• Support to keep learning

About Morpho

Morpho is a leading DeFi lending protocol backed by a16z crypto, Paradigm, Ribbit Capital, and 50 other investors, building an open credit network that gives anyone, anywhere access to the best possible terms. With over a billion in deposits, Morpho is used by institutional clients including Bitwise, Galaxy, and Anchorage Digital, and integrated with major exchanges including Coinbase, Binance, and Kraken. The role is based in Paris or NYC (or remote from GMT -4 to +2 GMT).