Overnight Customer Experience Representative, Concierge

As an Overnight Customer Experience Representative on Robinhood's Concierge team, you'll be the company's voice to our most active customers, using exceptional empathy and product expertise to resolve their most complex issues and build lasting relationships. You'll help customers navigate advanced financial tools while proactively educating them and sharing insights that improve our products.

What you'll do

• Provide exceptional support to high-value clients by resolving complex issues efficiently while demonstrating empathy and a deep understanding of their needs
• Conduct personalized, goal-oriented conversations with customers to understand and support their financial journeys
• Provide clear, compliant, and confident guidance across a range of investment products and strategies
• Serve as a trusted point of contact for customers navigating complex financial tools including multi-leg options, margin, crypto, and futures
• Consistently deliver high customer satisfaction tracked through customer feedback
• Share insights and themes from customer interactions with internal teams to improve products and services
• Collaborate with peers to optimize outreach strategies and support workflows

What you bring

• 3+ years of experience at a brokerage or within a licensed financial services environment
• FINRA Series 7 and 63 licenses required
• Solid proficiency in multi-leg options strategies, margin trading, cryptocurrencies, and futures
• Excellent verbal and written communication skills, able to translate complex topics clearly and effectively
• Passion for customer advocacy, financial literacy, and building long-term relationships
• Adaptability and self-motivation in a fast-paced, constantly evolving environment
• Experience with CRM tools and feedback systems such as Salesforce and Slack

Nice to have

• FINRA Series 3 and Series 66 licenses

What we offer

• Base pay of $34-$40 USD per hour (Zone 1: Menlo Park, New York, Bellevue, Washington DC; Zone 2: Denver, Westlake, Chicago; Zone 3: Lake Mary, Clearwater, Gainesville: $33.15-$39 USD), plus bonus opportunities
• 100% paid health insurance for employees with 90% coverage for dependents
• Employer-paid life and disability insurance, fertility benefits, and mental health benefits
• Lifestyle wallet for wellness, learning, and flexible benefits spending
• Equity ownership and 401(k) matching
• Paid time off, company holidays, sick time, parental leave, and more
• Exceptional office experience with catered meals, events, and comfortable workspaces

About Robinhood

Robinhood is a financial services platform democratizing finance for all. The company is building an elite team applying frontier technologies to the world's biggest financial problems. This role is based in Denver, CO or Westlake, TX, with in-person attendance required 5 days a week during onboarding, then remote shifts with overnight hours expected at least 5 days per week.