Payment Operations Associate

As a Payment Operations Associate at Bastion, you sit at the center of daily money movement across our payments and stablecoin infrastructure. You'll own execution from week one, working with the Payment Operations Lead to keep our operations accurate, reliable, and efficient. You'll monitor payment flows across domestic and international rails, catch and resolve transaction issues, validate pricing and reconciliation, support partner integrations, and drive operational incidents to resolution. You'll bring an AI-first approach to the work, using automation to cut manual effort and build processes that scale.

What you'll do

• Run daily reconciliation of crypto and fiat across banks, PFIs, liquidity providers, and exchanges, and clear breaks yourself
• Monitor live payment flows across on/off-ramp and payment rails, flag stalled or failed transactions, and pick up exceptions such as returns, rejects, and recalls to drive them to resolution
• Own reconciliation and exception handling across assigned rails and partners end to end
• Serve as an escalation point for payment issues, settlement delays, and failed conversions, partnering with Customer Support to close them out
• Coordinate with Treasury on operating balances, prefunding, rebalancing, and settlement timing
• Ship improvements to reconciliation systems, dashboards, and reporting, and track KPIs such as throughput, settlement latency, and exception rates
• Build or rewrite SOPs and runbooks for the workflows you own
• Cut manual work across the operation through automation and AI-enabled workflows
• Partner with Product and GTM to launch new rails, partners, and corridors by defining acceptance criteria, supporting end-to-end testing, and validating settlement and reconciliation before go-live
• Support product readiness and QA by turning Payment Operations requirements into clear specs and testing new functionality before launch
• Build monitoring and alerting that catches problems before they reach customers

What you bring

• Ability to contribute meaningfully in your first week and reach full productivity within three months
• Experience with reconciliation, exception handling, and payment operations
• Comfort diagnosing issues that span multiple partners and systems
• Ability to decide when an exception needs escalation versus when you can own a fix directly
• Familiarity with crypto and fiat payment rails, settlement processes, and financial operations

What we offer

• We are open to candidates across the United States, with a preference for those based in the NYC area or willing to work East Coast hours

About Bastion

Bastion provides the regulated infrastructure businesses need to hold, move, and issue stablecoins. The platform combines custodial wallets, global payment orchestration, and stablecoin issuance, with compliance and risk controls built directly in. Bastion operates through its own regulated entities and can support customers operating under their own licenses.