Payment Operations Lead - Emerging Markets (Payments / Stablecoin)

As Payment Operations Lead for Emerging Markets at Better Payment Network, you own the operational infrastructure that keeps a stablecoin settlement network safe, reliable and scalable. BPN connects 50+ financial institutions across 20+ markets, enabling cross-border payments for SMEs in e-commerce, trade, logistics and digital entertainment. You will manage the full lifecycle of money-from collection and booking through RFI, refunds, FX, reconciliation and settlement-and turn operational incidents into process controls and system-level safeguards.

What you'll do

• Own the end-to-end operational lifecycle across collection, RFI, refunds, FX and settlement
• Manage abnormal credits, returns, account freezes, settlement failures and reconciliation breaks
• Ensure upstream institutions, BPN systems and downstream counterparties maintain consistent transaction and fund status
• Establish daily reconciliation, balance verification, refund confirmation and pre-settlement controls
• Define clear escalation, suspension and recovery rules for high-risk payment events
• Manage partner SLAs, cut-off times, refund timelines and settlement cycles
• Drive financial institutions to properly use refund, reconciliation, status-query and exception-notification APIs
• Participate in new corridor and partner launches to identify fund-flow risks before production
• Lead root-cause analysis after material incidents and work with Product and Engineering to turn operational failures into system controls
• Build and develop the Payment Operations team and reduce reliance on Product or senior management for routine operational issues

What you bring

• Direct, hands-on experience in payment operations such as cross-border payments, merchant settlement, global payouts, acquiring, virtual accounts, clearing/settlement, bank transaction banking, cash management, PSP settlement operations, reconciliation, e-commerce payment-platform fund operations, or stablecoin on/off-ramp and VASP payment operations
• The ability to instinctively recognize risks such as transaction status and actual fund status not matching, refunds occurring upstream while downstream funds remain available, API success without actual settlement, system balances failing to reconcile with partner balances, and funds being used for FX or payout before they are genuinely settled
• The ability to translate operational problems into clear state definitions, controls, SLAs, exception rules and product requirements without writing code
• The capability to determine where money is, what the financial exposure is, whether further movement should be stopped, and what needs to change to prevent recurrence when incidents occur

Nice to have

• Experience in Brazil, Mexico, LatAm or other emerging-market payments
• Familiarity with PIX, virtual accounts or local collection infrastructure
• Experience handling material payment losses, duplicate payments, missed refunds or settlement discrepancies
• Experience with payment ledgers, transaction state machines or balance systems
• 24/7 payment operations or major incident management experience
• Professional English for working directly with overseas financial institutions

What we offer

• Fully remote role

About Better Payment Network

Better Payment Network, incubated through Binance Labs, is a next-generation stablecoin settlement network designed to power cross-border payments in emerging markets. BPN connects licensed financial institutions-PSPs in markets such as Hong Kong and Singapore, and banks, PSPs, VASPs and stablecoin institutions in emerging markets-to enable businesses to collect local fiat, move value globally through stablecoins, and settle into their preferred currencies.