Phone Support Agent, French Market

As a Phone Support Agent for the French market at Bitpanda, you provide high-quality, phone-based customer care to Bitpanda's customers across Europe. You handle customer inquiries with professionalism, ensuring every interaction builds trust and loyalty, while contributing to the growth of localized customer care operations.

What you'll do

• Provide world-class service to Bitpanda's customers by handling their requests primarily through phone support, occasionally via ticketing system and live chat, ensuring timely and professional support that enhances customer satisfaction and loyalty.
• Align daily with your manager and collaborate to achieve company and team targets through strategic planning, strong communication, and consistent focus on performance metrics.
• Dive deep into user feedback to identify critical product and feature requests, working closely with internal teams to share actionable insights and improve the customer experience.
• Continuously identify opportunities to improve Bitpanda's support processes, contributing to overall excellence in customer care.
• Build strong relationships with other departments, fostering collaboration to increase customer satisfaction and Net Promoter Scores.

What you bring

• Proven experience in Customer Care or Sales providing support to clients via phone or video calls.
• Excellent verbal and written communication skills in French (C2 level or equivalent) and English (B2 level or higher).
• Flexibility and adaptability to thrive in a dynamic environment, willing to work in shift patterns, including evenings and weekends, as needed.

Nice to have

• Additional languages beyond French and English.
• A passion for crypto, investing, and an interest in global financial markets or fintech domains.
• Experience with Customer Care systems such as Zendesk.

What we offer

• Hybrid working model combining onsite collaboration and remote work, with an additional 25 days per year to work from a city or country of your choice.
• Competitive total compensation package aligned with Bitpanda's pay-for-impact policy, including participation in a stock option plan.
• Confidential coaching, counselling, and mental health resources through OpenUP.
• 3 additional days of paid time off to rest and recharge, available once you've been with the company for 6 months, on top of standard annual leave.
• Unlimited access to Udemy's library of online courses for continuous learning and growth.
• Discounts, rewards, and perks from partners worldwide across lifestyle, wellness, tech, and travel.
• Up to 8 additional weeks of gender-neutral new parent leave.
• Free onsite dining at offices in Vienna, Bucharest, Barcelona, and Berlin.
• Recognition and rewards for tenure at Bitpanda.
• Exclusive Bitpanda-branded merchandise and gear.
• Company events, from the Winter Party in Vienna to gatherings worldwide.

About Bitpanda

Founded in 2014 in Vienna, Austria, Bitpanda is one of Europe's safest and most secure investment platforms, serving more than 7 million customers. The company empowers both first-time investors and seasoned experts to invest in cryptocurrencies, crypto indices, stocks, precious metals, and commodities 24/7, with any sized budget.