Product Manager Expert

As a Product Manager Expert at Bybit, you lead end-to-end product design for LLM and Agent-powered applications across intelligent customer service, personalized recommendations, AI assistants, and automated workflows. You are the critical connector between user insights, AI technical capabilities, and business objectives, translating technical potential into real user value at a company serving over 80 million users across more than 200 countries and regions.

What you'll do

• Own the full product lifecycle of AI applications including intelligent chatbots, AI assistants, recommendation systems, and automated workflows, from requirements definition and product design through to launch and delivery. Produce high-quality PRDs, interaction flow diagrams, and acceptance criteria while driving cross-functional teams to execute efficiently.
• Deeply engage in Agent product design, including task planning workflows, tool-calling strategies (Function Calling and MCP), context management mechanisms, multi-agent orchestration logic, and graceful failure and fallback handling. Translate underlying model capabilities into meaningful, perceivable user value.
• Build evaluation frameworks for AI products by designing test scenario sets, evaluation metric systems (accuracy, hallucination rate, task completion rate, etc.), and regression test case libraries. Independently assess AI capability boundaries and drive continuous model iteration and product quality improvement.
• Lead platform architecture planning for intelligent customer service and conversational assistant products, covering knowledge base structure design, dialogue flow and SOP design, corpus annotation and training strategy, intelligent reply generation, and case summarization. Leverage large-scale data analysis to continuously optimize conversation quality and issue resolution rates.
• Collaborate deeply with ML and data teams to design recommendation strategies that deliver personalized, individualized user experiences. Define generative UI product requirements and drive growth in core business metrics including CTR, conversion rate, and user retention. Establish comprehensive attribution analysis frameworks for recommendation effectiveness.
• Develop a thorough understanding of business goals and user pain points. Proactively identify opportunities to apply AI technologies including RAG, Prompt Engineering, and multimodal capabilities to concrete use cases. Define clear product evolution roadmaps that balance technical feasibility, user experience, and commercial value.
• Act as the product owner in close collaboration with algorithm, engineering, data, design, operations, and business teams. Maintain a strong sense of ownership in a fast-moving AI-native environment, continuously track industry developments, and rapidly translate emerging AI capabilities into product innovation opportunities.

What you bring

• 3+ years of product management experience, with at least 1 year of direct hands-on experience delivering AI application products, AIGC products, or Agent products. You must have fully shipped at least one AI-related feature module or standalone product.
• Deep understanding of the productization of mainstream AI technologies, including LLM Prompt Engineering, RAG (Retrieval-Augmented Generation) architecture, Agent fundamentals (tool calling, task planning, context window management), and conversational system design. You can independently evaluate the product feasibility of technical proposals.
• Proven ability to design AI product evaluation frameworks by independently defining evaluation metrics, building test case sets, and tracking product performance through data analysis. You are familiar with A/B experiment design and have a strong data-driven decision-making mindset.
• Ability to write structured, logically rigorous PRDs, technical requirement documents, and flow diagrams. You have excellent cross-functional communication skills and can accurately bridge information between technical and business teams.
• Sharp ability to translate ambiguous user needs into clearly defined product requirements. You are skilled at finding the right product balance between AI capability boundaries and user expectations, avoiding both overpromising and underutilizing model capabilities.
• Sustained enthusiasm and capacity for continuous learning in a rapidly evolving AI landscape. You have a strong sense of ownership and can proactively define problems, drive decisions, and take accountability for outcomes in highly ambiguous environments.

Nice to have

• Familiarity with cutting-edge AI engineering practices including MCP (Model Context Protocol), Function Calling, and multi-agent orchestration frameworks such as LangChain, AutoGen, or CrewAI, enabling deep technical dialogue with engineering teams.
• Experience with AI Harness, Eval, or Benchmark platform product design or usage, with involvement in establishing and maintaining LLM evaluation systems.
• Background in Fintech, e-commerce, or SaaS industries, with an understanding of the unique product design requirements for AI in high-concurrency, compliance-sensitive environments.
• Bilingual fluency in Chinese and English (spoken and written), with the ability to independently drive product collaboration and cross-cultural communication within international teams.

What we offer

• Study Growth Fund to support your professional development and continuous learning
• Internal Events including regular team-building activities, workshops, and events designed to promote collaboration and innovation
• Global Collaboration as part of a diverse, international team working alongside colleagues from around the world
• Career Advancement opportunities for growth and advancement within a rapidly expanding global company
• Internal Mobility with internal job opportunities to help build your long-term career path

About Bybit

Established in 2018, Bybit is one of the world's leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. The company delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3, recognized as one of the most trusted and transparent platforms in the digital asset industry.