Product Manager - Retail Growth & Engagement

As a Product Manager for Retail Growth & Engagement at Luno, you own the experience that turns a single-asset, single-product customer into a multi-asset, multi-product one. You join Pod Captivate, which owns how retail customers discover, browse and engage with everything Luno offers, including Staking, Stablecoin Earn, Bundles and Prediction Markets. You report to the Group Product Manager for Retail Investing & Growth and work with dedicated engineering, delivery and UX/information-architecture partners.

What you'll do

• Own the core measures of how deeply customers engage with Luno: how many products and assets they hold, how often they come back and transact, how much revenue they generate, and how much of their portfolio is actively earning rewards through Staking and Stablecoin Earn
• Lead the core surfaces where customers manage and grow their wealth, including landing screens, crypto and stocks tabs, portfolio and tooling, wallets, Bundles and Prediction Markets through their next phase of redesign and rollout
• Turn casual visitors into regular, transacting customers by identifying where drop-off happens in their journey and closing it, asset by asset and product by product
• Run experiments as your default way of validating change: own hypothesis, design and read-out with the data team, and know when to call a result early
• Partner with Marketing and CRM on lifecycle engagement so the moments after a customer's first transaction do as much work as the moments before it
• Build the next iteration of engagement mechanics including staking and earn gamification, subscriber actions, incentive and referral programmes, and make the case for what's worth resourcing next

What you bring

• 3+ years of experience as a Product Manager with real ownership of a growth, engagement, retention or lifecycle metric for a consumer app, not just feature delivery
• The ability to think in North Stars and levers: you can explain how a change you shipped moved a number and why that number mattered
• Rigorous approach to data: you can find where a customer journey leaks, size the opportunity and prioritise against it with the data and growth teams
• Demonstrated experience running experimentation as a discipline, with hypothesis, design, statistical significance and read-out, not as one-off A/B tests
• Confidence working across a broad cross-functional group including marketing, data, engineering and UX/information architecture, and you know how to sequence a roadmap when they all want something first
• The ability to hold a position with judgement under uncertainty, deciding what to launch as an experiment, what to defer and what to protect, and communicating that clearly to your pod and stakeholders
• Proficiency using AI as part of how you work in discovery, analysis, writing and prototyping, and you can show where it has changed your output, not just your tooling

Nice to have

• Experience in fintech, crypto or another regulated consumer app

What we offer

• Remote but reachable work policy giving you the freedom to choose between working from home or the office
• The option to buy and sell up to 5 days leave
• Excellent private medical insurance
• Access to Learnably and additional learning platforms for your personal and professional development
• 6 months primary caregiver leave
• Paw-ternity leave for your furry friend
• Annual Inspiration Day in addition to your annual leave, which increases based on your length of service
• A collaborative, friendly work community with regular social events and virtual classes hosted by our team
• Free lunch and snacks
• 0 fees up to a certain amount with Luno from the day you start on Luno Instant Buy

About Luno

Luno is a crypto investment app enabling you to buy, store and explore crypto securely. Available in more than 40 countries, Luno has helped millions of people invest safely in crypto since 2013 by meeting stringent legal, risk and technical security standards and storing all crypto on a 1:1 basis.