Relationship Executive – Customer Activation

As a Relationship Executive - Customer Activation at SunCrypto, you engage with registered users and guide them through their customer journey on the platform. You proactively drive key activation activities including KYC completion, first deposit, trading initiation, and continued platform engagement. This role is based on-site in Jaipur.

What you'll do

• Contact registered and inactive users through calls, WhatsApp, chat, or other approved communication channels
• Follow up with users who have registered but have not completed their KYC verification, guiding them through the process and resolving account activation queries
• Engage with KYC-completed users and encourage them to make their first deposit
• Educate users about the platform and guide them through basic trading steps, including features such as Spot Trading, SIP, Staking, and Futures
• Follow up with users who have deposited funds but have not started trading to identify reasons for inactivity and provide assistance
• Maintain regular follow-ups with assigned users to improve activation and engagement metrics
• Maintain accurate records of customer interactions, follow-ups, and activation status in CRM/HRMS systems
• Achieve daily, weekly, and monthly activation targets
• Coordinate with KYC, Customer Support, Sales, and other teams to resolve customer issues
• Collect customer feedback and share recurring user concerns with the relevant team
• Ensure all customer communication follows company policies, compliance requirements, and approved guidelines

What you bring

• 1-3 years of experience in customer relationship management, telecalling, customer activation, inside sales, retention, or fintech/crypto (freshers with strong communication and sales/relationship-building skills may also be considered)
• Good verbal and written communication skills
• Comfort making a high volume of customer calls and follow-ups
• Strong persuasion, negotiation, and objection-handling skills
• Basic understanding of mobile apps, digital payments, KYC, and online financial platforms
• Comfort working with CRM and customer management tools
• English language proficiency

Nice to have

• Knowledge of cryptocurrency, trading, or fintech products
• Bachelor's degree
• Based in Jaipur, Rajasthan

About SunCrypto

SunCrypto is a cryptocurrency and fintech platform serving users across India.